Velocity/Virgin websites are RUBBISH

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Another data point. Online checkin for CBR-MEL, selected my preferred seat (WP benefits so extra leg room at no cost) save and continue to finalise checkin process.

Boarding pass appears with seat 22A. Thanks VA, your site sucks.

At the lounge I ask if any exit row seats are available? Middle only, not keen so ask if 22B can be blocked? Sure, no problem.

Board via back stairs for the first time in (ever ?) and find that row 22, my row, is the only one in 8-10 rows with any pax in a B seat !!! Thanks VA, your customer service is awesome. DYKWIA? :)
 
OzEire said:
Another data point. Online checkin for CBR-MEL, selected my preferred seat (WP benefits so extra leg room at no cost) save and continue to finalise checkin process.

Boarding pass appears with seat 22A. Thanks VA, your site sucks.

At the lounge I ask if any exit row seats are available? Middle only, not keen so ask if 22B can be blocked? Sure, no problem.

Board via back stairs for the first time in (ever ?) and find that row 22, my row, is the only one in 8-10 rows with any pax in a B seat !!! Thanks VA, your customer service is awesome. DYKWIA? :)
Click to expand...

We found similar two weeks ago; middle seat occupied (by a Gold no less) despite aisle seats being free almost the full length of the plane, and we were back in row 9. VA have some weird seating issues going on.
 
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OzEire said:
Another data point. Online checkin for CBR-MEL, selected my preferred seat (WP benefits so extra leg room at no cost) save and continue to finalise checkin process.

Boarding pass appears with seat 22A. Thanks VA, your site sucks.

At the lounge I ask if any exit row seats are available? Middle only, not keen so ask if 22B can be blocked? Sure, no problem.

Board via back stairs for the first time in (ever ?) and find that row 22, my row, is the only one in 8-10 rows with any pax in a B seat !!! Thanks VA, your customer service is awesome. DYKWIA? :)
Click to expand...
Pretty ordinary. Why didn't you do an on-line seat selection to somewhere nearer the pointy bit? I must admit, I've never had an issue with seat selection not sticking at booking time, but I also have only flown with them once or twice since the xy advent! Doesn't sound promising based on your account of the situation.
 
blackcat20 said:
We found similar two weeks ago; middle seat occupied (by a Gold no less) despite aisle seats being free almost the full length of the plane, and we were back in row 9. VA have some weird seating issues going on.
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Would I be correct in assuming you two chose window and aisle, hopeful of a free middle? If so, every time Lisa and I try that, there always seems to be a middle person pop up ... almost as if VA know the ploy and are determined to thwart it!
 
swanning_it said:
Would I be correct in assuming you two chose window and aisle, hopeful of a free middle? If so, every time Lisa and I try that, there always seems to be a middle person pop up ... almost as if VA know the ploy and are determined to thwart it!
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As a Platinum I recently traveled with my wife and had the same experience!
 
Have a seat assigned 27F. Use seat selection to move to 24D. Click through and get successful change message...confirmation page says 22F! Go back to beginning and am still in 27F. *slow hand clap*
 
I called the GCC yesterday as the seat changes from row 5 to 3 were showing as confirmed on the change seat page but back to the original seat when I went back into the booking. Was advised that once a seat was selected the only people who could change it were the GCC, according to the person I spoke to it's always been that way. Never had an issue changing seats before as WP.
 
swanning_it said:
Would I be correct in assuming you two chose window and aisle, hopeful of a free middle? If so, every time Lisa and I try that, there always seems to be a middle person pop up ... almost as if VA know the ploy and are determined to thwart it!
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Haha we did, but we were on separate bookings so no way VA would know.
 
pblackie said:
I called the GCC yesterday as the seat changes from row 5 to 3 were showing as confirmed on the change seat page but back to the original seat when I went back into the booking. Was advised that once a seat was selected the only people who could change it were the GCC, according to the person I spoke to it's always been that way. Never had an issue changing seats before as WP.
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Never had this problem before either, but that seems to be the new reality. Had this problem with 2 different bookings in the past week, as did my wife (also WP).
 
swanning_it said:
Pretty ordinary. Why didn't you do an on-line seat selection to somewhere nearer the pointy bit? I must admit, I've never had an issue with seat selection not sticking at booking time, but I also have only flown with them once or twice since the xy advent! Doesn't sound promising based on your account of the situation.
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Why? Because time between booking and flying was <12 hrs and I completed check-in in the Uber between home and the airport. Also, flight time of less than an hour reduces overall care factor. My post was just pointing out another example of VA's online majesty.
 
Also, in that email I posted a screen grab of up thread, did anyone notice that I have 120 SC this period (since 2 May) but need 705 to requal WP (by 2 May 2018)... so 825 SC is now required for VA WP ? or VA just can't add up to 800 :)

{Brag} ps. SCs over 250 now and will be requal WP next week in the same month as my status reset ;) {/Brag}
 
Anyone else getting this today?

[h=2]Our booking system is currently unavailable[/h]
We are currently experiencing a temporary technical issue.
We apologise for any inconvenience. Please try again later.

 
Denali said:
Anyone else getting this today?

[h=2]Our booking system is currently unavailable[/h]
We are currently experiencing a temporary technical issue.
We apologise for any inconvenience. Please try again later.
Click to expand...



Yep .
 
I just opened up VA website in my browser to search for a flight, and it didnt provide me an option to choose Economy or Business.
The search results then displayed Economy and Business in the one results window together, both for $$ and points.

But then I modify the search and its back to having to select Economy or Business.
How can I get back to being able to display both search results together?
 
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