Hi,
My wife and I recently flew Victoria - Vancouver - Sydney in J Class. The Victoria to Vancouver leg was Air Canada economy (dash-8) but our bags were tagged priority and our booking was on the one PNR and bags checked through to Sydney.
When we arrived in Sydney our oversized ski bag didn't come out, asked the baggage handler about bags on our flight and he suggested to continue to wait as he thought there were still bags to come. After 45 mins we lined up at baggage claim and they had no info on it. We ended up leaving over 1 hour after we landed.
After calling qantas for 4 days they eventually found it, still in Vancouver, air Canada left it off the first sector and it never made the qantas flight home, another 5 days later the bag was delivered, un damaged and all contents in check.
We logged a complaint with Qantas and received a reply today, basically apologising and saying that they would let the baggage teams know.
Am I expecting to much that as J class passengers with Priority marked bags they could have got a message to us at some point in the 15 hour flight so we weren't waiting round looking for a bag that wasn't in the country. Should qantas offer anything more than an apology?
My wife and I recently flew Victoria - Vancouver - Sydney in J Class. The Victoria to Vancouver leg was Air Canada economy (dash-8) but our bags were tagged priority and our booking was on the one PNR and bags checked through to Sydney.
When we arrived in Sydney our oversized ski bag didn't come out, asked the baggage handler about bags on our flight and he suggested to continue to wait as he thought there were still bags to come. After 45 mins we lined up at baggage claim and they had no info on it. We ended up leaving over 1 hour after we landed.
After calling qantas for 4 days they eventually found it, still in Vancouver, air Canada left it off the first sector and it never made the qantas flight home, another 5 days later the bag was delivered, un damaged and all contents in check.
We logged a complaint with Qantas and received a reply today, basically apologising and saying that they would let the baggage teams know.
Am I expecting to much that as J class passengers with Priority marked bags they could have got a message to us at some point in the 15 hour flight so we weren't waiting round looking for a bag that wasn't in the country. Should qantas offer anything more than an apology?