I've currently got a booking which starts with PER-BNE-HKG on QF, which wasn't ideal but was the only route which had availability at the time.
Today, seats have opened up on a CX flight from PER-HKG - would definitely prefer the direct flight so called up to replace the QF flights with the CX one.
The consultant wasn't able to do it, as she said "CX doesn't let us add their flights to an already ticketed booking that has other carriers' flights". Has anyone run into that before? She mentioned that she could see the PER-HKG award seats on a new booking, but as soon as she tried to search for it with my existing booking open, the flights were not visible.
Is it possible this is CX blocking CX-CX award flights when transiting through HKG? My next flight (already ticketed) is HKG-MAD on CX.
I've been able to transit through HKG before (LHR-xHKG-SIN), so seems strange that PER-xHKG-MAD would not be allowed.
Has anyone had a similar experience, and managed to add a CX flight to an existing oneworld award booking?