Unable to login to claim points or book flights - Unresolved

[2tall4Y]

Just got this:

'The details do not match our records. You will be given 2 more login attempt so please check your details, re-enter your PIN and select 'Login', or select Forgotten your PIN?' if you need assistance'

 

[gazzman]

Qantas does have a problem. I was logged in ok earlier this morning. Now when I try I get the message about details do not match their records.

Same problem here. Website is telling me my details and PIN don't match

 

[Red Roo]

Apologies, there are further issues currently being worked on. I'll be sure to update this thread asap.

 

[Ken1]

I'm having the same incorrect pin errors when I try to log in today.

 

[blackcat20]

Same problem here. Website is telling me my details and PIN don't match

Same for me

 

[kelvedon]

Incorrect PIN for me too. I was beginning to doubt my own memory.

 

[cjd600]

I'm in.
Yay.

 

[medhead]

To the OP. Have Qantas confirmed that the account still exists in their system? With all the log in attempts, that might appear to be failed attempts, are you sure that the account hasn't been locked

 

[drron]

No troubles for me.

 

[esseeeayeenn]

Been having trouble all morning.
Either the authentification gateway server times out or it reports incorrect PIN.

 

[Pushka]

I cant log in now. Got gateway timeout message. And just now, the incorrect pin message.

 

[ozflier]

I have been unable to successfully login to Qantas since last night ( either online or via my mobile app)!

 

[TheRealTMA]

I have been unable to successfully login to Qantas since last night ( either online or via my mobile app)!

I just tried from my PC with IE and all worked as normal. I suggest you call them.

 

[ozflier]

I just tried from my PC with IE and all worked as normal. I suggest you call them.

I have been trying to login with Chrome on my PC - you are right , I can do it with IE.

 

[opusman]

I have been trying to login with Chrome on my PC - you are right , I can do it with IE.

The situation would have to get a lot more dire than this before I'd stoop to using IE!

 

[ozflier]

The situation would have to get a lot more dire than this before I'd stoop to using IE!

I agree - I really dislike IE!

 

[Archphoto]

This is actually rather interesting - I was trying to login to another site (not at all travel related) early this morning and was getting "Gateway Timeout Bad Login" error messages as well.

Has the www started a revolt against the big "G" changing it's logo??:mrgreen:

 

[Pushka]

I have been trying to login with Chrome on my PC - you are right , I can do it with IE.

Indeed - I just logged in through Mozilla. Clearly a Chrome issue - they withdraw Flash or Java (can't remember which) on September 1 - maybe this is related.

 

[esseeeayeenn]

Indeed - I just logged in through Mozilla. Clearly a Chrome issue - they withdraw Flash or Java (can't remember which) on September 1 - maybe this is related.

No, I use Firefox and I had the problem all morning.
It is working now, however.

So this issue is fixed but Redroo with the best will in the world one does have to wonder why the QF website has such frequent problems.
Heads should roll.

 

[OzEire]

To the OP, now that you have confirmation that the problem was on the QF end, not yours, have you had a follow up from QF?

Your post reads like you were not happy after those long calls with QF (and the Telstra red herring). Sounds like you were treated as a technically inept PITA. As it turns out you might have been one of the first to report the problem (and if not, points to internal comma issues if the QF 'tech' wasn't aware of the problem).