Qantas Club Dress Standards...Stubbies, singlet and thongs....What the???

[straitman]

My Crocks cover the toes and have an ankle strap. By the sounds of these regulations they are acceptable footwear. I however would never wear such into as any lounge. I think this footwear regulation is flawed. YMMV.

Go on Buzz. We know you want to.

 

[Buzzard]

Go on Buzz. We know you want to.

I was thinking of "testing" the regulations and doing just that whilst having backup footwear in carry on

 

[straitman]

I was thinking of "testing" the regulations and doing just that whilst having backup footwear in carry on

Give us warning so we can get some photos :!:

 

[coles525]

Lame question: Are these thongs, sandles or shoes? (So I'm prepared for my NZ trip next week!)

 

[Pushka]

Sandals. You should be fine.

 

[Buzzard]

Lame question: Are these thongs, sandles or shoes? (So I'm prepared for my NZ trip next week!)

I think they are shongles.

 

[Pushka]

I think they are shongles.

BUglies?

 

[jojen]

Big fail in the ADL Qantas club last Tuesday. Observed group of three people,one in a wheel chair. One of the travel companions was dressed appropriately ,but the other one in the group was in thongs, shorts and singlet top !!.
2nd sighting was person in jeans, t shirt and thongs, and lastly person in shorts, t shirt and thongs.

Went to the desk to ask about a query with seating and mentioned to the lovely ladies my observations. Was explained to me that the ADL lounge is shared with other airlines , eg MH & JQ, and that dress code does not apply to partner airlines or International flights. Surely something can be done about this, a large sign at the door before entry would help.

Iwas also told that they do have $5 shoes for sale, with the money being donated to charity.

 

[Pushka]

Given the lounge can be shared with many airlines then enforcing it for Qantas members/flyers only is pretty much useless then. Discriminatory even. AirNZ uses the QP too in Adelaide.

 

[MEL_Traveller]

Big fail in the ADL Qantas club last Tuesday. Observed group of three people,one in a wheel chair. One of the travel companions was dressed appropriately ,but the other one in the group was in thongs, shorts and singlet top !!.
2nd sighting was person in jeans, t shirt and thongs, and lastly person in shorts, t shirt and thongs.

Went to the desk to ask about a query with seating and mentioned to the lovely ladies my observations. Was explained to me that the ADL lounge is shared with other airlines , eg MH & JQ, and that dress code does not apply to partner airlines or International flights. Surely something can be done about this, a large sign at the door before entry would help.

Iwas also told that they do have $5 shoes for sale, with the money being

Yes - I suspect international (and shared) lounges bring in profit for QF from other airlines, so the rules would be difficult to enforce. You'd need all airlines using the lounges to make it clear that premium passengers would only be allowed access to lounges if they met some vague and unwritten lounge rules.

 

[BD1959]

Was explained to me that the ADL lounge is shared with other airlines , eg MH & JQ, and that dress code does not apply to partner airlines or International flights. Surely something can be done about this, a large sign at the door before entry would help.

ADL isn't alone in this: just about every single QP is a shared facility if you factor in OW. Makes the whole dress-code thing a bit unenforceable - but then I suppose this provides the Lounge staff an "out" when they apply the standards as consistently as their colleagues do PB and the stowing of 2nd bags ...

Regards,

BD

 

[Pushka]

ADL isn't alone in this: just about every single QP is a shared facility if you factor in OW. Makes the whole dress-code thing a bit unenforceable - but then I suppose this provides the Lounge staff an "out" when they apply the standards as consistently as their colleagues do PB and the stowing of 2nd bags ...

Regards,

BD

So really, this all amounts to hot air? Surely they cannot stop one group of passengers entering if they allow another group in with the same dress standards.

 

[BD1959]

So really, this all amounts to hot air? Surely they cannot stop one group of passengers entering if they allow another group in with the same dress standards.

Well obviously they can should they so choose (it's Qantas's Lounge afterall and they're entitled to do what they want with it) - whether that's advisable or not ....

Regards,

BD

 

[MEL_Traveller]

Well obviously they can should they so choose (it's Qantas's Lounge afterall and they're entitled to do what they want with it) - whether that's advisable or not ....

Regards,

BD

Actually they may not really be entitled to 'do what they want'. Members have a contractual arrangement with Qantas for entry. Members have agreed to 'smart casual', members have also agreed to a bunch of other stuff (must behave themselves etc etc).

But members also have rights in exchange for the money they have paid. If two people arrive at the lounge at the same time, and both fail the dress code, you can't let one in and deny the other entry. It could potentially be a breach of contract.

 

[CMA222]

Actually they may not really be entitled to 'do what they want'. Members have a contractual arrangement with Qantas for entry. Members have agreed to 'smart casual', members have also agreed to a bunch of other stuff (must behave themselves etc etc).

Beginning with post #1 the terms and conditions of entry and use (the contract) for the Qantas Club have been referred to and quoted.

The relevant terms are:

10.6 Qantas Club staff have the discretion to refuse entry to any Member or guest at any time if, in their reasonable opinion, the Member has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other Members, their guests and staff.
10.7 Smart, casual dress standards apply at all times. For example, bare feet, thongs, beachwear and clothing with offensive images or slogans are unlikely to be acceptable. Entry may be refused at the discretion of the lounge employees if customers do not meet these guidelines. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances.

 

[Rebekkap]

But members also have rights in exchange for the money they have paid. If two people arrive at the lounge at the same time, and both fail the dress code, you can't let one in and deny the other entry. It could potentially be a breach of contract.

Sorry what? How would that be a breach of contract? Your contract with Qantas doesn't include anything about how they deal with other guests. It's between you and Qantas.

 

[MEL_Traveller]

Sorry what? How would that be a breach of contract? Your contract with Qantas doesn't include anything about how they deal with other guests. It's between you and Qantas.

you might argue that you have the right to have any rule fairly and equally applied to all members, particularly in a situation where the rules are not clearly defined.

if qf came out and said 'no thongs' that's fine, I'd agree it would be between the individual member and qantas. but where the policy is completely fluid and not defined, I would expect to be treated consistently with any other member (ie, not discriminated against simply because they don't like the look of me, but like the look of the other member).

If I have signed a contract with QF agreeing to smart casual, and I turn up in smart casual, I would assume under contract that I have a right of entry. I would hazard a guess that my Hermes 'thongs' probably fit the description of smart casual. if you deny me entry on that basis, without any clear policy being issued, that might be a breach of my contract with the club.

 

[Rebekkap]

you might argue that you have the right to have any rule fairly and equally applied to all members, particularly in a situation where the rules are not clearly defined. if qf came out and said 'no thongs' that's fine, I'd agree it would be between the individual member and qantas. but where the policy is completely fluid and not defined, I would expect to be treated consistently with any other member (ie, not discriminated against simply because they don't like the look of me, but like the look of the other member). If I have signed a contract with QF agreeing to smart casual, and I turn up in smart casual, I would assume under contract that I have a right of entry. I would hazard a guess that my Hermes 'thongs' probably fit the description of smart casual. if you deny me entry on that basis, without any clear policy being issued, that might be a breach of my contract with the club.

You might argue that, but if you're a Qantas Club member you have a different contract with Qantas than someone accessing the lounge under a partner airline agreement. And the fact is, QF *has* come out and said thongs are "unlikely to be acceptable". As CMA222 points out above, the relevant terms are: 10.6 Qantas Club staff have the discretion to refuse entry to any Member or guest at any time if, in their reasonable opinion, the Member has not or will not comply with these Terms and Conditions or the Club Rules, or the refusal is necessary or convenient for the orderly operation of the lounge or other facilities or the safety or comfort of other Members, their guests and staff. 10.7 Smart, casual dress standards apply at all times. For example, bare feet, thongs, beachwear and clothing with offensive images or slogans are unlikely to be acceptable. Entry may be refused at the discretion of the lounge employees if customers do not meet these guidelines. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances.

 

[MEL_Traveller]

my bad! somehow I completely missed CMA's post. I have to admit however I don't remember 10.7 ever being that detailed... did it always have the semi-definition of smart casual? (I know it previously referred to smart casual).

i still think the term 'thong' is badly stated... to me, in the context of the club rules, that implies thongs you'd wear to the beach... of the rubber variety. Not Hermes footwear that happens to have a toe strap. I know qantas has clarified 'any thong, including leather'... but that's not in the club rules.

edited - seems the original cl10.7 referred only to smart casual dress, nothing about thongs, bare feet or beach attire. Not sure when that was updated though?

 

[Buzzard]

Big fail in the ADL Qantas club last Tuesday. Observed group of three people,one in a wheel chair. One of the travel companions was dressed appropriately ,but the other one in the group was in thongs, shorts and singlet top !!.
2nd sighting was person in jeans, t shirt and thongs, and lastly person in shorts, t shirt and thongs.

Went to the desk to ask about a query with seating and mentioned to the lovely ladies my observations. Was explained to me that the ADL lounge is shared with other airlines , eg MH & JQ, and that dress code does not apply to partner airlines or International flights. Surely something can be done about this, a large sign at the door before entry would help.

Iwas also told that they do have $5 shoes for sale, with the money being donated to charity.

So if I'm flying JQ, a LCC, it is OK to look low cost in the lounge :shock: