How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Aeolus]

Aeolus there is just nothing special about Hilton SIN - even upgrades from base to higher class will leave you totally underwhelmed - and Exec Lounge nothing special either. But I do like location right on Orchard Rd.

Cruiser, thanks for the heads up. Can't believe that they wanted to charge more than SGD$350/night for the underwhelming privilege! Guess I'll stick with Conrad then.

 

[Cruiser Elite]

They ask and get S$350 and plenty more very regularly mainly because they get away with it - grossly overpriced hotel IMH - yet I still stay there sometimes - go figure.

 

[boomy]

Can't believe that they wanted to charge more than SGD$350/night for the underwhelming privilege! Guess I'll stick with Conrad then.

If price is not much higher always go for Conrad. It's at least one level above Hilton.

 

[robd]

Anyone knows if Conrad Singapore is generous with their upgrades for Diamonds? Undecided between Conrad and Hilton. Any suggestions would be greatly appreciated.

Easter 2014 I booked Classic Twin on points plus $ with Diamond status, and we were upgraded to the Centennial Suite. A very enjoyable stay at the Conrad.

 

[QF WP]

Cancelled a paid booking for Sat night at ADL Hilton (done when a Diamond) and re-booked a points night (now as Gold). Bet I don't get a Suite upgrade

 

[hummel]

Cancelled a paid booking for Sat night at ADL Hilton (done when a Diamond) and re-booked a points night (now as Gold). Bet I don't get a Suite upgrade

But I bet you'll be thankful when you check out and notice you've still the cash.

Having been HH Diamond for a couple of years now and dropping to Gold this year I've decided I'm not going to actively seek out Hilton's anymore especially if they're noticeably more expensive than others.

Maybe I'm just worn out from the whole hotel elite status game!

 

[Deleted member 29185]

Maybe I'm just worn out from the whole hotel elite status game!

It's been mentioned many times that status chasing is quite regularly not just a waste of time, but also quite regularly sees you worse off than if you just ingore the status lure and book the hotel/room that suits you at the time.

I've flagged away IHG status (even though it still shows me as platinum ) as I prefer, in places without a Hilton, to just find a place I like/sounds good. At the moment, I'm fortunate that Hiltons do suit my travel destinations to retain diamond and with a certain discount, usually make them OK price wise.

As for hire cars...........forget the hassel and buy the cheapest. Status is not worth the angst of chasing points, chasing rental credits, expecting but not receiving upgrades etc.

 

[hummel]

It's been mentioned many times that status chasing is quite regularly not just a waste of time, but also quite regularly sees you worse off than if you just ingore the status lure and book the hotel/room that suits you at the time.

I've flagged away IHG status (even though it still shows me as platinum ) as I prefer, in places without a Hilton, to just find a place I like/sounds good. At the moment, I'm fortunate that Hiltons do suit my travel destinations to retain diamond and with a certain discount, usually make them OK price wise.

As for hire cars...........forget the hassel and buy the cheapest. Status is not worth the angst of chasing points, chasing rental credits, expecting but not receiving upgrades etc.

Yep couldn't agree more. I haven't been travelling so much for leisure these days more so to China for business and these days we have a nice three-bedroom apartment due to spending so much time there. Sometimes I do wish it had an exec lounge in it though when I can't be bothered cooking!

 

[Cruiser Elite]

Yep couldn't agree more. I haven't been travelling so much for leisure these days more so to China for business and these days we have a nice three-bedroom apartment due to spending so much time there. Sometimes I do wish it had an exec lounge in it though when I can't be bothered cooking!

Plenty Maccas in China - watcha belly aching about?

 

[boomy]

Maybe I'm just worn out from the whole hotel elite status game!

It's great to have status when traveling for business. You can have drinks and food in exec lounges when traveling solo and enjoy the upgrades when going on holidays.
I wouldn't bother maintaining status if most travel is for leisure, plenty of deals out there that can save money and still stay in nice hotels that belong to different chains.

 

[hydrabyss]

Status: Silver
Property: Hilton Sydney
Rate: $227AAA
Date: 5 April
Booked: King Hilton Guestroom Plus
Received: King Relaxation Suite + full breakfast for 2 in glass.
As promised from the girls in the Exec lounge upgraded to a suite due to a noisy neighbour a few nights earlier.Also ran in to Kirra on the way out and asked about getting my partners benefits for this booking as she is gold.
Also received the gold 25% bonus on points, only silver for the stay 2 days earlier.Although no stays credited to my account for this or the last stay.Have to say the Syd Hilton staff go above and beyond.Unfortunately HHonours staff and their IT department let them down.Currently account shows silver and the status bar shows gold for 2016.

Update:decided to call HH again and they tell me status is gold stays are correct its just my screen is incorrect.I wonder what screen the hotel sees.

 

[JessicaTam]

Status: Silver
Property: Hilton Sydney
Rate: $227AAA
Date: 5 April
Booked: King Hilton Guestroom Plus
Received: King Relaxation Suite + full breakfast for 2 in glass.
As promised from the girls in the Exec lounge upgraded to a suite due to a noisy neighbour a few nights earlier.Also ran in to Kirra on the way out and asked about getting my partners benefits for this booking as she is gold.
Also received the gold 25% bonus on points, only silver for the stay 2 days earlier.Although no stays credited to my account for this or the last stay.Have to say the Syd Hilton staff go above and beyond.Unfortunately HHonours staff and their IT department let them down.Currently account shows silver and the status bar shows gold for 2016.

Update:decided to call HH again and they tell me status is gold stays are correct its just my screen is incorrect.I wonder what screen the hotel sees.

With the run of good reviews of SYD recently, I am looking forward to my stay early May.

 

[jackthomas]

With the run of good reviews of SYD recently, I am looking forward to my stay early May.

Likewise!
I'm there in just under 3 weeks and hopes are high.. I've had to make my first non-Hilton booking in almost a year fornext week, HSYD were asking for a whopping $550 a night for a standard shoebox deluxe 1 month in advance.... Going to try out Swissotel for the first time.

 

[Aeolus]

Off topic but thought I'll stay a night at the ex HotP. Good to see familiar faces at the reception, received a room on high floor but not the relaxation suite. For $134/night via Expedia, it's cheaper than DT and still feels like coming home so I really can't complain.

 

[JessicaTam]

Off topic but thought I'll stay a night at the ex HotP. Good to see familiar faces at the reception, received a room on high floor but not the relaxation suite. For $134/night via Expedia, it's cheaper than DT and still feels like coming home so I really can't complain.

Did you 'accidentally' find yourself with access to the exec lounge?

 

[Aeolus]

Unfortunately no, I did go up to Level 18, hoping to say hello to Subha and some of the other girls but the new trainee during HotP days was there and I didn't want to push the friendship. EL was definitely less crowded than HH days though.

 

[teamhamsandwich]

Status: Gold
Property: Hilton South Wharf
Rate: $245
Date: 8 April
Booked: Queen Hilton Family Room
Received: King Executive room

Great stay. Love this hotel.

 

[hummel]

Status: Gold
Property: Hilton South Wharf
Rate: $245
Date: 8 April
Booked: Queen Hilton Family Room
Received: King Executive room

Great stay. Love this hotel.

Not a bad rate for HSW these days... really should try and get back there again!

 

[JessicaTam]

Property: Hilton Adelaide
Rate: Advance purchase
Booked: King room
Received: King exec room

Two bottles of water.

Another disappointing stay, recognition wise. Apart from a high floor (17th) there is no difference between this room and a standard king. The breakfast area has moved temporarily to an internal viewless room. There is no food cooked to order, just a buffet - yet coffee still costs $5. I declined.

Peter in the lounge was as always excellent. He is a standout for the hotel.

When I checked out, I asked for the GM's contact details. I was refused them, and offered his/her PA's instead! :shock:

Am I expecting too much, or are they really not trying to keep loyal HHers loyal?

 

[kpc]

Property: Hilton Adelaide

When I checked out, I asked for the GM's contact details. I was refused them, and offered his/her PA's instead! :shock:

I'm sure you can figure his email out from the article below
Hilton Adelaide Appoints Peer Norsell as General Manager and Go Kondo as Director Of Operations | Hilton Hotels & Resorts Global Media Center