Re: Upgrades from Saver
I sent an email to VA last night asking some questions about the cancellation policy and got this reply....
"Dear Mr IainF
Thank you for your email to Neil Thompson.
The new upgrade cancellation and amendment policy only relates to the upgrade. The fare conditions of your Flexi or Saver fare originally purchased will continue to apply to the reservation should you make a change to a flight that has already been upgraded.
To use your example below, L class is one of our Flexi fares. That means that should you need to change an upgraded reservation within 24 hours of departure, per the conditions of a Flexi fare, the flight can be changed to the new time required - subject to availability of course - but the Velocity Points or Complimentary Upgrade used for the upgrade are forfeited. If you wish to upgrade on your new flight, you will need torequest and pay for the upgrade again.
If you are able to change the booking more than 24 hours prior to departure, the same change can be made for a 4500 point or $35 service fee.
For clarity I should mention that If the originally purchased flight was a Saver fare (T,Q,V,N,E classes), then because no changes are permitted on Saver fares within 24 hours of departure, both the upgrade and the original fare would be forfeited.
I am pleased to confirm that the Fly-Ahead benefit is still available to our most valued Platinum and Gold members under the normal Fly-Ahead rules.
To provide context, we have introduced the Upgrade Cancellation & Amendment policy to optimise seat availability, allowing us to also announce yesterday that we have expanded the UpgradeMe programme to include Saver fares. This is an exciting development for Velocity and responds to real demand from our members .
Kind Regards – Andy"