Woolworths Qantas Credit Card Canceled letter.

Discussion in 'Woolworths Everyday Master Card (now Visa Card)' started by MAX_1, Jan 20, 2012.

  1. MAX_1

    MAX_1 Member

    Aug 12, 2006
    461
    18
    Brisbane
    Received this today..

    "We wish to adise that your Woolworths Everyday Rewards Qantas credit card account will be closed 21 days from the date of this letter ( 18 Jan 2012 )

    The closure of your account in in accordance with clause 26.1 of your Woolworths Eeveryday Rewards Qantas credit card Conditions of use which states we may close or suspend access to your account at any time. Unfortunately we cannot disclose the reasons for this decision.

    We ask that you please destroy and dispose of your card immediately.

    **** Etc etc

    Yours sincerely,

    Stuart Haughey
    Customer Service Manager.

    **** Etc etc The rest of this letter is about paying and cancelling any regular payments.

    Wonder if they will credit a pro rata portion of my annual fee?

    21 days notice.....not enough time to find an alternative card.

    Now to read what Clause 26.1 says.
     
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  2. yohy?!

    yohy?! Established Member

    Nov 30, 2009
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    ouch - assuming your account was not delinquent this may signal some paranoia on HSBC's behalf over another credit crunch.
     
  3. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Double ouch. Never seen one of those letters before. I guess they didn't like paying for all the points they were giving you :shock:
     
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  4. Mal

    Mal Enthusiast

    Dec 25, 2004
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    So they cant tell you why... But can just do it. Amazing what lurks in the t&c.

    Sent from my GT-I9100 using AustFreqFly
     
  5. dontwanttoregister

    Jun 15, 2010
    65
    10
    Sydney
    The joys of dealing with HSBC Australia! At least they tell you they wont discuss the reasons, saves just hearing their canned responses - often irrelevant to the question asked in my experience!

    Perhaps you were pushing too much through it and they suspected business use as opposed to personal? Is that a breach of conditions on this card. Pure speculation.
     


  6. awilcockson

    awilcockson Established Member

    Jul 14, 2010
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    Business use? That's expressly forbidden, so that would be my first guess.
     
  7. cove

    cove Enthusiast

    Apr 15, 2010
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    Can you give us a broad summary of how you used this card?
    Did you pay some business expenses?
    Did you pay lots of BAS to the ATO?
    Did you have quarterly taxes to the ATO?
    I have to say I would be pretty unhappy to get that letter as would most AFF members.
    I would apply for the new Qantas Credit Union card as a you dump me and I dump you response.
    Then ask for the fee for the year to be refunded.
     
  8. awilcockson

    awilcockson Established Member

    Jul 14, 2010
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    Ask isn't the word I'd use ...
     
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  9. yohy?!

    yohy?! Established Member

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    I would suggest also checking your Veda Advantage credit file, I have a feeling that not providing a reason for the cancellation will be due to your credit rating which they may not be able to directly reference for privacy.
     
  10. Deleted User

    Deleted User Guest

    I put nearly $40k of business expenses through mine, Perhaps my letter comes Monday lol...

    But seriously, if they they close my account its their loss, I may put ~$40k business through this card, that still leaves a balance of ~$50K personal spend through this card...

    I wont be disappointed if I get a letter, I'll just move on to the next card :p
     
  11. Deleted User

    Deleted User Guest

    #11 Deleted User, Jan 20, 2012
    Last edited by a moderator: Jan 20, 2012

    Yes, I would also like to know this...

    Edit: Also what sort of spend did you put through this card over the past 12 months for what sort of QFF earn...?
     
  12. tim374

    tim374 Member

    Sep 25, 2011
    145
    14
    Newcastle
    Did the letter forbid you from reapplying?
     
  13. Deleted User

    Deleted User Guest

    But then they say...

    So your account will be closed in 21 days, but they want you to stop using it now....? I would be using it right up until the 21 days have been completed in pure spite...! You might not get points for the spend from now on though....

    Would be interested to see what happens if you "accidentally" did not receive or read their letter :lol:
     
  14. docjames

    docjames Senior Member

    Jul 10, 2007
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    I would still be pursueing the issse - if you don't know the reason, how can you stop it happening again?
     
  15. MAX_1

    MAX_1 Member

    Aug 12, 2006
    461
    18
    Brisbane
    The card was issued to me in late June 2011 after supplying a copy of my Tax return. They gave me a $25K limit.
    All charges were for purchases and expenses for my business.
    As far as GST and BAS , I submit monthly and get a tax refund for first 2 months and pay on the third month. Not a major charge.
    Account always paid on the day after it was received.
    In my first 6 months of useage , I have earned 375K QFF points. Fortunately I have 2 Citi Emirates Cards and these are empty and can now get $100K each before reaching cap. 300K Emirates points. That will take about 3 months,hopefully enough time to apply for a Citi Card like Select or Signature.
    Will apply for a pro rata refund on Annual Fee.
    Will persue the reason to ensure it has not affected my rating.
     
  16. DeKa

    DeKa Established Member

    Oct 26, 2008
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    I guess that's why they cancelled it then.
     
  17. Deleted User

    Deleted User Guest

    While Business use is strictly not permitted, I would say the ~$375k over the past 6 months is a dead give away...! While that spend is quite possible as personal use, I think based on the average user of this card, a spend like this is going to attract lots of attention. Pretty sure you can get away with Business spend, as I do, but more than ~$50k-$100K may attract a lot of attention to you...

    Perhaps you would have been better off to run some "personal" transactions through the card such as Supermarket / coffee shop / department stores to mix the spend up, most of my business spend is slightly hidden away in +100 transactions a month
     
  18. MAX_1

    MAX_1 Member

    Aug 12, 2006
    461
    18
    Brisbane
    Thats what I think too. Shame they don't have the courage to state that in the letter to me.
     
  19. MAX_1

    MAX_1 Member

    Aug 12, 2006
    461
    18
    Brisbane
    My book keepers nightmare.
     
  20. Foreigner

    Foreigner Established Member

    Mar 29, 2006
    4,135
    1,200
    SYD
    The CitiBusiness Gold is a better alternative. Obvious, business transactions will be tolerated. 1.25 reward points per dollar spend. 1:1 transfer to QF.
     

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