Hi just wondering if you have heard anything from Qantas re compensation? I am assisting my 23 year old daughter with a claim. 12 hr delay to QF2 LHR-SYD 6/8 which resulted in costs for hotel overnight and meals. Passengers were issued with EU261 information at check in. Delay apparently a crew issue nothing to do with weather or an "extraordinary event". We have contacted customer care and now get this message when trying to attach documents despite using correct email.
Hello,
Thanks for getting in touch with Qantas.
It appears your reference ID is not valid. If this is in regards to a current case, please reply to the email associated to the case in order to ensure action. If this is new feedback, please submit this through the Customer Care form on
Qantas.com
Kind regards,
Qantas Customer Care
Just a stalling tactic hoping we will go away???
I have sent another message via twitter as it seems they do eventually respond. Grateful for any feedback. Thanks[/QUOTAs