Why so long for points to come through?

[VA777]

I booked J trip SYD-ADL-SYD directly on the Virgin Aust website with all Velocity details. First sector on Thursday PM, return on Friday Evening.

On Saturday morning the SYD-ADL points have finally shown, but the return not yet.

Why does it take so long for points to show in our accounts?

 

[mannej]

I booked J trip SYD-ADL-SYD directly on the Virgin Aust website with all Velocity details. First sector on Thursday PM, return on Friday Evening.

On Saturday morning the SYD-ADL points have finally shown, but the return not yet.

Why does it take so long for points to show in our accounts?

If you think that is slow - try JQ's record for posting points!

 

[lovestotravel]

Um it's not even one business day, or even 12 hours later.

Mine have always appeared after about 2 days/48 hours

 

[DSFlyer]

I booked J trip SYD-ADL-SYD directly on the Virgin Aust website with all Velocity details. First sector on Thursday PM, return on Friday Evening.

On Saturday morning the SYD-ADL points have finally shown, but the return not yet.

Why does it take so long for points to show in our accounts?

Its usually 2nd day after your trip is completed. I think that time frame is well inside acceptable limits.

 

[DrAndyC]

My last flight took 7 days...

 

[Princess Fiona]

Points and SC posted this am for NTL-MEL taken Sat.
Fare was a flexi but I'm a bit puzzled as I've been given 40SC
Think I'll keep quiet on that one :mrgreen:

 

[drewbles]

Points and SC posted this am for NTL-MEL taken Sat.
Fare was a flexi but I'm a bit puzzled as I've been given 40SC
Think I'll keep quiet on that one :mrgreen:

All Plats are on double SC's at the moment but shhh

 

[Princess Fiona]

All Plats are on double SC's at the moment but shhh

Actually drewbles, I think I've just remembered an email that I'd forgotten about

 

[drewbles]

Actually drewbles, I think I've just remembered an email that I'd forgotten about

Thanks to an IT fault at Virgin (which they refuse to acknowledge but I know people who have asked it to be passed on) I do not get any emails from their automated system. I did have it confirmed by the platinum desk that this was the case. Quite handy as I just took a few Premium Economy flights from LAX to MEL. I've now re-qualed for DJ WP

 

[VA777]

Its usually 2nd day after your trip is completed. I think that time frame is well inside acceptable limits.

That does seem to be the case. However, with computers, I see no reason why it doesn't happen either after the flight (passengers checked in and flight closed off and landed at destination to handle any op issues) or in the over night batch processing. Seems an extraordinary time for one IT system to talk to another.