Farnarkler
Newbie
- Joined
- Apr 13, 2014
- Posts
- 4
My 11 year old Grandson was booked to fly as an unaccompanied minor on a Qantas domestic flight from Melbourne to Perth the other day. His father made the booking but just a few days before his departure, we received a message that Qantas had transferred him onto QF9 - the much publicised flight from Melbourne to Perth, then non stop to London. Despite being a nervous flyer, he was excited that he would be flying on the new 787.
We took him to check in only to be told that, as he had no photo ID, he could not board the flight! Bizarre. I explained that he was only 11 but the check in lady then asked him if he had a drivers licence! Hopeless.
She continued to insist that he could not board that flight claiming it was an immigration restriction, (it isn't) and proceeded to check him on a much later domestic flight to Perth. I asked for a supervisor who sadly also didn't seem to know what was allowed, so I pointed out that it was Qantas, and not us, who put him on that flight, (they were blaming us) plus the Qantas web site clearly stated that minors travelling on domestic legs do not need photo ID. All they had to do was walk him through immigration and he would be fine. The supervisor called someone else who happily did know the rules and suddenly our Grandson was back on QF9. The same check in lady, now very miffed, then walked our young man through immigration to his flight. All this stuffing around and arguing did nothing to calm his nerves. Training their check in staff is clearly not a priority at Qantas. I have too many other stories of Qantas letting us down, so we avoid them if we can. You should do the same.
We took him to check in only to be told that, as he had no photo ID, he could not board the flight! Bizarre. I explained that he was only 11 but the check in lady then asked him if he had a drivers licence! Hopeless.
She continued to insist that he could not board that flight claiming it was an immigration restriction, (it isn't) and proceeded to check him on a much later domestic flight to Perth. I asked for a supervisor who sadly also didn't seem to know what was allowed, so I pointed out that it was Qantas, and not us, who put him on that flight, (they were blaming us) plus the Qantas web site clearly stated that minors travelling on domestic legs do not need photo ID. All they had to do was walk him through immigration and he would be fine. The supervisor called someone else who happily did know the rules and suddenly our Grandson was back on QF9. The same check in lady, now very miffed, then walked our young man through immigration to his flight. All this stuffing around and arguing did nothing to calm his nerves. Training their check in staff is clearly not a priority at Qantas. I have too many other stories of Qantas letting us down, so we avoid them if we can. You should do the same.
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