Who is responsible for my non-refundable hotel if the only flight is cancelled by Qantas

[xueliusyd]

Qantas canceled my flight booking QF2142 29 Apr 2023 Adelaide to Kangaroo Island, after that there is no flight from Adelaide to Kangaroo Island on that day, Qantas offer full refund but I have booked a non refundable rate with Mercure Hotel Kangaroo Island.
This is the first time I have experienced this kind of thing can anyone tell me how can I get a non refundable hotel compensation.
I’ve tried to contact hotel they said No,
I’ve tried to claim travel insurance but have to pay access fee which is higher that hotel rate.
I’ve tried to contact Qantas via Messager but no useful response and have submitted a complaint form online still waiting for response now.
Thanks in advance for your help.

 

[TheInsider]

Travel Insurance usually.
Airlines won't help. Airline is responsible to get you from A to B sometimes via Z. Nothing else that's extra like parking, hotels, phone calls.

 

[Tropic]

I’ve tried to claim travel insurance but have to pay access fee which is higher that hotel rate.

Whats an access fee? Excess ?

 

[xueliusyd]

Whats an access fee? Excess ?

Yes I mean Excess Fee

 

[justinbrett]

Have you asked if the hotel would consider changing the dates rather than a refund?

 

[xueliusyd]

Travel Insurance usually.
Airlines won't help. Airline is responsible to get you from A to B sometimes via Z. Nothing else that's extra like parking, hotels, phone calls.

Thanks

 

[ronlon]

Do other airlines fly from ADL to Kangaroo Island on that day ? I also agree with justinbrett, ask the hotel for a date change. Surely they can resell a Saturday night that is several weeks away?

 

[justinbrett]

I know this isn't helpful now, but non refundable hotels are generally not a great idea, not just because of this situation, but unlike flights, it's not a given that prices increase closer to the date.

 

[Mrsfefe]

Is bus then ferry to Kangaroo island an alternative for travel?

 

[Princess Fiona]

Qantas canceled my flight booking QF2142 29 Apr 2023 Adelaide to Kangaroo Island, after that there is no flight from Adelaide to Kangaroo Island on that day, Qantas offer full refund but I have booked a non refundable rate with Mercure Hotel Kangaroo Island.
This is the first time I have experienced this kind of thing can anyone tell me how can I get a non refundable hotel compensation.
I’ve tried to contact hotel they said No,
I’ve tried to claim travel insurance but have to pay access fee which is higher that hotel rate.
I’ve tried to contact Qantas via Messager but no useful response and have submitted a complaint form online still waiting for response now.
Thanks in advance for your help.

It’s your Travel Insurance.
Nothing whatsoever to do with the airline.

 

[AIRwin]

Do other airlines fly from ADL to Kangaroo Island on that day?

Rex has terminated this route leaving QF with a monopoly

 

[Tropic]

Btw, welcome to AFF...

 

[Anna]

Take the ferry instead?

 

[RooFlyer]

Welcome to AFF @xueliusyd

Travel Insurance usually.

Does travel insurance cover domestic travel?

Is bus then ferry to Kangaroo island an alternative for travel?

And getting from Adelaide (the proposed departure point) to the ferry point, and back?

 

[justinbrett]

Does travel insurance cover domestic travel?

Domestic travel insurance does. Domestic Travel Insurance

I've never got a policy in my life, but it's there. The airlines often sell it with the flights as an add on.

 

[aikman]

Domestic travel insurance does. Domestic Travel Insurance

I've never got a policy in my life, but it's there. The airlines often sell it with the flights as an add on.

Interesting fine print on page 28 of the policy you linked to. This policy would have been a waste of money for OP.

 

[NamarrgonFlyer]

You are ultimately responsible, you booked a non-refundable rate.

Good luck!

 

[Mwenenzi]

Do other airlines fly from ADL to Kangaroo Island on that day ? I also agree with justinbrett, ask the hotel for a date change. Surely they can resell a Saturday night that is several weeks away?

If the QF flight on that day cancelled possibly not. Many people to KI arrive by air: not the ferry.

Some credit cards can have insurance: check the details.

 

[xueliusyd]

Btw, welcome to AFF...

thanks

 

[xueliusyd]

Welcome to AFF @xueliusyd



Does travel insurance cover domestic travel?




And getting from Adelaide (the proposed departure point) to the ferry point, and back?

thanks