Who else has to regularly chase up Qantas for points & status credits owed....

fr.stephen

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Sep 23, 2014
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Received email today stating:

Your claim for missing Qantas Points submitted on 05-Dec-2021 has been processed but was UNSUCCESSFUL - POINTS ALREADY AWARDED TO QANTAS OR OTHER FREQUENT FLYER PROGRAM.

Which is untrue - so looks like I am emailing them back...
 

Supersonic Swinger

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My claim for a missing BA flight continues. After submitting my boarding pass, they have written back that they want me to send them the e-ticket to confirm the fare class. When you purchase with BA, you only get an e-ticket receipt and I have forwarded this to them.

I wonder if QF is trying to limit the amount of points they have to give out for partner airline flights...

Their email response when I sent them my boarding pass was:

"Thanks for flying with one of our partner airlines.

We have read your concern towards this unclaimed flight from our partner airline. Please note that we still suggest that your Qantas Frequent Flyer number is link to your booking and keep all necessary flight documents.

We appreciate and have received your boarding pass but will still need a copy of your ticket to enable us to confirm if the fare type you purchased is eligible for points.

Please send a copy of your ticket by return email and we'll look into your claim further. The ticketing information allows us to determine what type of fare you purchased and if the travel is eligible for earning Qantas Points.

Once we've received this additional information from you, your account will be credited for all eligible flights within two business days.

We thank you for your continued loyalty during this time and we appreciate your patience as we continue to work and meet all requests that we are receiving.

"
 

Princess Fiona

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Has anyone experienced issues with crediting of BA flights? I took two flights last month which never posted and I have submitted claims online for the missing points and status credits.

The earlier claim has already gone well past the 14 days since I submitted it, and the status of the claim now says "For further information please contact the Frequent Flyer Contact Centre".

I have sent a follow up email, but do I need to also resubmit?
Have taken 4 flights with BA since 23rd December and none have posted.
Still waiting on the claim for the 23rd but have not submitted the others yet. I have 3 more flights to go and will do them all in a batch I think.

I have never previously had to chase up BA flights.
 

serfty

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No BA flights have credited to my account since about mid November. I read on another website about AAdvantage members not receivng credit for BA flights recently since the BA IT migration in November, so I think the fault is probably with BA rather then QF.
This!
 
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Supersonic Swinger

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Have taken 4 flights with BA since 23rd December and none have posted.
Still waiting on the claim for the 23rd but have not submitted the others yet. I have 3 more flights to go and will do them all in a batch I think.

I have never previously had to chase up BA flights.
My first flight has just been credited and I am now waiting for the second after having submitted the boarding pass.

You will need to the full boarding pass including the right hand quarter which is often ripped off, as this includes your booking reference number and ticket number. If they have ripped that one off, then you need to submit a copy of your baggage tags or your e-ticket.
 
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This sounds potentially worthy of investigation by @AFF Editor - looks like a widespread issue 🙂

I followed this up for you.

The underlying issue should now be fixed, meaning BA flights are now crediting as they should. Qantas is now also going through and automatically crediting missing points & status credits for past flights taken since BA's IT upgrade in mid-November.

 

Berlin

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I encounter problems with the Qantas mall CONSTANTLY. It’s almost a 50/50 chance for me and I always do exactly the same so I know it’s not me. It always takes endless follow up attempts and “please wait a bit longer” requests that I then have to ensure not to forget about. Zero issues, however, with Qantas wine and the likes, they post reliably and fast.

Likewise, “Qantas activity” (i.e. Viator) points always take an eternity to post but after following up 6 months later, I always got them in the end. Strongly suspect that they count on customers to forget about it that much after the actual trip.
 

Princess Fiona

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I followed this up for you.

The underlying issue should now be fixed, meaning BA flights are now crediting as they should. Qantas is now also going through and automatically crediting missing points & status credits for past flights taken since BA's IT upgrade in mid-November.

Just an update on this.
The underlying issue hasn’t been fixed.
All of my claims have just come back this morning as “Unsuccessful points already awarded to QANTAS or other frequent flyer program”

Has happened for every single sector and multiple family members the same.
 
Joined
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Just an update on this.
The underlying issue hasn’t been fixed.
All of my claims have just come back this morning as “Unsuccessful points already awarded to QANTAS or other frequent flyer program”

Has happened for every single sector and multiple family members the same.

That's really frustrating.

What I've gathered from speaking to Qantas is that flights taken on British Airways now are being credited correctly again.

For past flights, my understanding is that Qantas is still in the process of automatically updating accounts with the correct points & status credits. This may take a bit of time.

If the correct points & status credits still haven't posted after a few more weeks, then it might be necessary to send copies of boarding passes/tickets etc. But for now, it's probably best just to wait and see what happens (unless you urgently need the status credits for something).
 

ABC

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Jun 14, 2020
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Status Credits and Qantas Points from my BA flights in late November and December posted earlier this week. I'm not sure if it down to Qantas reaching them in their automatic updates or me having sent boarding passes and chased up.

I have some BA flights from early January that haven't yet posted. I'll leave it a few weeks to see if it sorts itself out, as Qantas are in the process of updating accounts.

I have another BA flight in a couple of weeks, so it will be interesting to see if the problem is now fixed and it credits within the usual couple of days. I'll report back here if it does or doesn't credit.
 

Sinminkles

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Dec 19, 2013
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Thanks for following this up. I have only just found this thread and the news article.
I too have not had any points or credits post since November. One BA booking, then December BA and Iberia and this month I have more Iberia. I am presuming they use the same computer system.

Surprised that Qantas didn’t wonder about the increase in missing points contact and do an email.

I too had webformed in and been asked to send boarding passes and itineraries, receiving an acknowledgement that if all was well, I would be credited but nothing so far.

Hopefully all my flights previously taken will correctly post now….
 

LondonAussie

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I have a similar problem with Iberia flights (perhaps related to this same tech issue since BA and IB are both owned by IAG?)

None of the 6 Iberia flights I've taken since September 2021 have credited to QFF, despite my QFF number and OneWorld tier showing on the boarding passes (and successfully using OW benefits for these flights - free checked bag, seat selection, lounge).

I've contacted Qantas 3 times now (once a month since November) and their most recent response is that they're waiting for their partner to approve the claims and verify that I was on the flights.
 

ABC

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Status Credits and Qantas Points from my BA flights in late November and December posted earlier this week. I'm not sure if it down to Qantas reaching them in their automatic updates or me having sent boarding passes and chased up.

I have some BA flights from early January that haven't yet posted. I'll leave it a few weeks to see if it sorts itself out, as Qantas are in the process of updating accounts.

I have another BA flight in a couple of weeks, so it will be interesting to see if the problem is now fixed and it credits within the usual couple of days. I'll report back here if it does or doesn't credit.
The flights from early January I have now posted to my account. I submitted the webform to claim the missing flights about a week after the flights when they didn't show up. I haven't had to chase these ones with any emails or send boarding passes etc.

I'll report back next week if my upcoming BA flights have posted automatically or not.
 

Princess Fiona

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Some good news.
All of our accounts were updated today for the Dec and January flights with correct amount of SC and points awarded for each sector.
Some of these were ones I had submitted missing claims for but not all of them so definitely some behind the scenes processing going on to catch up.
 

Sinminkles

Newbie
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Dec 19, 2013
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Similarly, yesterday I had two flights credit, one from November and one from December. The November then became expired and have not yet “rolled over”.
awaiting points for the next day in December as well as one more that month and four from this month, all those that remain are from Iberia.

i do wonder (before I book too much up) when Qantas will announce a further status extension or hopefully as well, a credit rollover to next year. As no sign yet for when foreigners will be allowed in to Australia (and very little option to use Qantas or Jetstar flights in Asia either)
 

ABC

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Jun 14, 2020
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I have another BA flight in a couple of weeks, so it will be interesting to see if the problem is now fixed and it credits within the usual couple of days. I'll report back here if it does or doesn't credit.
I had flight on Friday past with BA. BA flights (prior to the November issues) normally posted after 2 calendar days, so I would have expected to see the points and status credits in my account by now if it was fixed.

I think Qantas quote something like up to 2 weeks for partner flights so it is possible they may still post automatically, but I'm not hopeful.
 

waz22

Junior Member
Joined
May 31, 2012
Posts
18
Hi all,

Is anyone else having issues with British Airways flights crediting to Qantas?

I have never had an issue in the past with BA but seems that my 2 latest flights are talking 7+ days to credit and a flight from the 23/01 was rejected the following:

UNSUCCESSFUL - POINTS ALREADY AWARDED TO QANTAS OR OTHER FREQUENT FLYER PROGRAM

I guess I will need to reserve half a day to call them but has anyone else had a similar issue and overcome it with ease?
 

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