Transferred points from Amex to my Etihad Guest account on 26 Jan. EY confirm they got a transfer from Amex but haven't added the points to my account. I have phoned 5-6 times and they just say they'll escalate the issue. Amex can't help. A transfer that should take 3 days is now over six weeks. Who can I complain to if EY simply doesn't fix the problem? I'm not prepared to simply forfeit those points. I've already had to buy a ticket on the flight the points were intended for.