When things go wrong

Discussion in 'Open Discussion' started by codash1099, Jan 24, 2007.

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  1. codash1099

    codash1099 Established Member

    Aug 2, 2006
    Wednesday January 24, 09:00 AM

    Free flight bonanza from Ryanair glitch

    Hundreds of passengers have scored a free flight on budget European airline Ryanair because of a giveaway glitch.

    The airline was offering a 'buy one, get one free' deal on flights, with passengers to punch in a six digit code on the airline website in order to claim their second flight.

    But a gremlin in the system brought things unstuck, with anyone entering 123456 able to score a free flight without having to pay for one first.

    Word of the glitch spread like wildfire via email.

    The only cost was a two pence booking fee - no taxes, levies or charges, according to The Sun newspaper.

    Ryanair has confirmed it will honour all free flights issued. - Travelpress travel news

  2. jakeseven7

    jakeseven7 Active Member

    Sep 9, 2005
    Thats about all I'd pay to fly Ryanair again lol - $0!!
  3. Soundguy

    Soundguy Member

    Jun 15, 2006
    Rudd's Banana Republic
    Qantas could do that:

    Free flights MEL - SYD!*

    *Plus fuel fine of $149.99 per sucker
  4. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    BNE, SYD and CNX
    Sounds like the testing code was not removed before installing changes in production environment.

    Disclaimer: I have always removed testing code from a program before installing in production environment!
  5. Mal

    Mal Enthusiast

    Dec 25, 2004
    Flight Map:
    View my flight map
    Actually the issue was that they had no validation of the data to ensure it was a valid booking reference, and no validation of the booking reference to make sure it was a booking that was able to be used for this promotion.

    Great coding :)
  6. serfty


    Nov 16, 2004
    Flight Map:
    View my flight map
    Well there ya go; obviously the test coding worked very well and it was time to implement: :D
  7. bambbbam2

    bambbbam2 Active Member

    Feb 13, 2005
    Perth, WA
    Well the sort of same thing happened here a couple of years ago to DJ, they had a Myer promo where you could key in your docket number to get a 2 for 1 deal. However you could key in anything as the docket number, there was no checking! ;)
  8. Altair

    Altair Active Member

    Aug 22, 2006
    That is what you get when you cut costs where ever possible. These are examples where they probably felt there was no need to add in a validator into the program that would require designing, coding and testing. I have actually seen this before and a business case that estimated how much the fraud would cost vs. development cost. This was before the the massive explosion of the internet and emails.
    What I do wonder is how someone came across this or was it an inside job?;)
  9. cssaus

    cssaus Active Member

    Dec 13, 2004
    You have to remember that this is an Irish Airline:D

    Actually, despite all the stories about how ruthless RyanAir can be in recovering charges for just about anything to do with their flights, they can on the rare occasions be quite reasonable. My daughter flew last week on a RyanAir flt from Paris to Rome and made a concerted effort to reduce the weight of her checked-in luggage down to the near impossible weight of 15kg (stuffed as much as she could in her carry-on backpack). When she checked in her bag weighed 18.1kg and the CSR said to her very quietly something like "you do know there is a weight limit on checked-in luggage" and then allowed her to check the bag in with no excess baggage charges. Saved herself 24 Euros.
  10. codash1099

    codash1099 Established Member

    Aug 2, 2006
    I always say a similar thing:- hand on heart (tongue in cheek)!
  11. pauly7

    pauly7 Established Member

    Dec 8, 2004
    The only possible answer for this is that it was the check in agents last day and they did not care if they got fired... ;)

    I'm quite moderate and tolerant of different airline services but Ryanair is one airline I think has taken things waaaay too far!

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