What's your Uber experience?

I don't understand why Uber drivers are allowed to select rides which means now I have to wait 5 minutes + to find a Uber Driver and then another 10 minutes to wait for the ride.
In Malaysia, Grab will disqualify you for 15 minutes if you decline a ride request for 3 times in a row.
I think this must be enforced here in Australia.
 
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