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Whats typical QF points compensation for having broken no IFE

Tropic

Member
Joined
Jan 29, 2017
Messages
420
Flew QF475 (VH-EBS) yesterday and IFE was on but frozen. No attempt at reset and CSM advised IFE was broken (VH-EBS not having good run lately with gear retraction issues etc). After having to endure the 737 redeye QF46 earlier due to cancellation of QF44, 5 hours in the lounge and then sitting on tarmac for 30+mins waiting for TO slot due to single runway ops, wasnt feeling much QF love.... First world probs, but is a fubar IFE on transcon flight something QFF would typically offer recovery for, and if so, what would be usual points amount?

Update: looks like it's 3000 points...
 
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rcn

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May 6, 2011
Messages
120
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5000 points on a SYD-DPS in J when the IFE audio could not be used as a previous user left a remnant of the 3.5mm pin in the port. (was promised 10k points, 5k automatically transferred and 5k to be manually processed, but I only received 5k all up.
 

Tropic

Member
Joined
Jan 29, 2017
Messages
420
Given this was a paid J rtn journey not a reward flight, and the significant inconvience incurred by the cancellation of the preceding flight from DPS, offer of 3000 points bit like a big FU from QF.... which I will be reciprocating with gusto once I get LTG in another 275 SC...👌
 
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mannej

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Mar 16, 2009
Messages
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3000 points is fairly standard for domestic IFE failure
 

CaptJCool

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Joined
May 31, 2012
Messages
1,813
How much is a faulty seat or footrest worth ? Zero I would think
 

Mattg

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Aug 21, 2011
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I've received 5,000 points on multiple occasions because Q-Streaming wasn't working on a SYD-CBR flight.

In one instance, I was initially offered 1,000 points. I wrote back and said that I felt 5,000 points would be more appropriate for the inconvenience, and they obliged.
 

levelnine

Active Member
Joined
Nov 7, 2009
Messages
799
I've received 5,000 points on WLG-MEL before. The cabin manager handed out a little card to me that had the 5,000 point amount, flight details and a reference number.

MEL-PER is very roughly the same distance.
 

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