What would you do? PA booking error

[NM]

Why not sack the manager for incompetence. Fancy giving your FF account PIN to an known ditzy PA. The PA would have been required to provide the FF account PIN in order to make an award booking. Give the PIN to someone and you had better have full faith in their competence. If not, its you problem not the PA's problem.

 

[BadgerBoi]

People should learn that mistakes have consequences.

It wouldn't surprise me that it's not the first time this particular manager has made a similar stupid mistake. 5,000 points isn't much of a consequence, doubt that he's learnt his lesson.

 

[Taezar]

Disagree, I've come across a number of people whom no matter how much training they are given, they are just a bad employee. I've also come across people whom have been given written instructions who just won't follow them for what ever reason...

And that is when they are managed out :mrgreen:

 

[UP4014]

My co-worker asked his (always ditzy) PA to book him a flight. He gave her a QF credit voucher and his QFF card so she could put the number into the booking.

She did nothing with the credit voucher, and booked his flight as a classic award on his QFF points. Now she is trying to cancel the booking and QF want the 5,000 point cancellation fee.

Personally I would sack her for losing 5,000 precious FF points but perhaps I am overreacting. What do others think?

Yes, you are way overreacting.

Would appear the manager gets his personal points from work paid travel, which makes them free to the manager. For 5,000 points get a grip, I get more than that each year in points from my local Woolies, I bet you all work for a law firm?

Bye
Matt
PS, and as everyone else has pointed out, why is the manager handing out his QF PIN? :shock:

 

[medhead]

Did the PA book the correct flight? If so, the only mistake is the form of payment. Is there a need to cancel the booking if it is the correct flight? Just keep the voucher and use it for later.

 

[Anna]

All's well that ends well - QF have relented and agreed to refund all the points (thanks QF) and the co-worker has learned a salutary lesson in not handing out his PIN. (Apparently he assumed QF needed the PIN to be able to use the credit voucher).

Thanks all who made constructive comments.

 

[leemin]

(Apparently he assumed QF needed the PIN to be able to use the credit voucher)

If your colleague didn't even understand the process, it's a bit rich to be scalding the PA for misunderstanding the instructions..

 

[BadgerBoi]

Thanks all who made constructive comments.

You're welcome.

 

[UP4014]

If your colleague didn't even understand the process, it's a bit rich to be scalding the PA for misunderstanding the instructions..

Good pick up, looks like it the ditsy managers fault after all.

 

[BadgerBoi]

PS, and as everyone else has pointed out, why is the manager handing out his QF PIN? :shock:

He's obviously a bigger ditz than the PA

 

[UP4014]

He's obviously a bigger ditz than the PA

Based on the original post, he should sack himself. :mrgreen:

 

[Justchecking]

Personally, if I knew my PA was 'always ditzy' I wouldnt ask her to book something for me with a relatively high degree of complexity (relative to the perceived capacity of my PA). If I did and she then made a mistake I would then take it on the chin as being at least partially my fault. Maybe I didnt communicate things properly or maybe I could have long since hired a better PA. I wouldnt fire someone over something as trivial as a booking error, although if I were the kind of person to blame everything on someone else that may make me feel temporarily better until I had no-one left to fire or blame.

 

[BadgerBoi]

Yes, you are way overreacting.

Would appear the manager gets his personal points from work paid travel, which makes them free to the manager. For 5,000 points get a grip, I get more than that each year in points from my local Woolies, I bet you all work for a law firm?

I'd bet 100,000 frequent-flyer points that you're right about it being a law firm

 

[NM]

Perhaps this is true of the manager: