wannabe_wp
Junior Member
- Joined
- Mar 22, 2019
- Posts
- 35
Hi,
What is a fair amount of compensation for the following?
I flew from Melbourne to Bali via Sydney return on a Airbus A330. I paid full fare for my seat.
Going over had no issues.
On the way back as I was at the gate I was told by a member of staff as they were checking my ticket that the business seat couldn't be reclined automatically, it would have to be manually moved by a staff member. Annoying but if the seat goes flat I don't really care. CSM was helpful but said it was a booked out flight and they couldn't move me to an operating seat.
I am sitting in my fully upright seat and as this is an overnight flight I ask for them to move it into a bed position. After about 5 minutes of pushing and pulling they get the seat into a position no better than premium economy. Nothing can be done about it so I just put up with it for next few hours. Not a wink of sleep.
Breakfast served in this half reclined position and then for landing the seat was placed upright.
I asked the CSM about compensation and they gave me a few cards for 4,000 Qantas Points that would be credited to my account in 8 weeks.
Fast forward a few months the points aren't on my account so I contact Qantas Complaints. After stewing on it for a few months I thought I probably should have a small refund of sort so I asked for a $300 voucher (about 13% of the total fare cost). They denied this and offered 8,000 points instead. I said I would like a more reasonable offer otherwise I would contact the Australian Airline Customer Advocate. Today Qantas have offered 10,000 points.
Am being greedy and should accept 10,000, or push for more?
Thanks
What is a fair amount of compensation for the following?
I flew from Melbourne to Bali via Sydney return on a Airbus A330. I paid full fare for my seat.
Going over had no issues.
On the way back as I was at the gate I was told by a member of staff as they were checking my ticket that the business seat couldn't be reclined automatically, it would have to be manually moved by a staff member. Annoying but if the seat goes flat I don't really care. CSM was helpful but said it was a booked out flight and they couldn't move me to an operating seat.
I am sitting in my fully upright seat and as this is an overnight flight I ask for them to move it into a bed position. After about 5 minutes of pushing and pulling they get the seat into a position no better than premium economy. Nothing can be done about it so I just put up with it for next few hours. Not a wink of sleep.
Breakfast served in this half reclined position and then for landing the seat was placed upright.
I asked the CSM about compensation and they gave me a few cards for 4,000 Qantas Points that would be credited to my account in 8 weeks.
Fast forward a few months the points aren't on my account so I contact Qantas Complaints. After stewing on it for a few months I thought I probably should have a small refund of sort so I asked for a $300 voucher (about 13% of the total fare cost). They denied this and offered 8,000 points instead. I said I would like a more reasonable offer otherwise I would contact the Australian Airline Customer Advocate. Today Qantas have offered 10,000 points.
Am being greedy and should accept 10,000, or push for more?
Thanks
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