What cheeses me off

[SYD]

yep - I get that but why would you have a Medicare app that doesn't contain your Medicare card - I just find it very odd

But it’s not the Medicare app. It’s a renamed “My Health Records” app which uses different MyGov permission/access.

Confusing that they renamed it?

Unless they’re planning to bring back some of the old Medicare app functions?

Sure is. That's why I'm going to have to front Medicare/Services Australia tomorrow.

All because an updated Medicare card wasn't sent or got lost somewhere.

What’s in MyGov?

 

[JohnM]

What’s in MyGov?

See post #9751 for why I can't get into MyGov.

 

[VPS]

But it’s not the Medicare app. It’s a renamed “My Health Records” app which uses different MyGov permission/access.

Confusing that they renamed it?

Unless they’re planning to bring back some of the old Medicare app functions?


What’s in MyGov?

https://www.digitalhealth.gov.au/1800MEDICAREapp

This is the app I'm talking about and it was formerly my health app

 

[SYD]

See post #9751 for why I can't get into MyGov.

Did you turn on Digital ID? Pretty sure once you do that, the username/password access stops working.

Instead you enter your email address and use the MyID Authentication app for the 2FA code.

https://www.digitalhealth.gov.au/1800MEDICAREapp

This is the app I'm talking about and it was formerly my health app

Yep. Confusing new name for a Health Records app.

 

[JohnM]

Did you turn on Digital ID? Pretty sure once you do that, the username/password access stops working.

Instead you enter your email address and use the MyID Authentication app for the 2FA code.

Hmmm... maybe I did accidentally click on Digital ID.

If I reset my password through 'Forgot password', it still doesn't recognise me, even though it confirmed the password reset. 'Error: Your sign in details are incorrect. (RFM10A)'. That would fit with your idea that clicking on Digital ID has killed username/password access.

I tried 2FA through MyID (which I already had installed - with 'Basic' indentity strength) but it wants me to increase my ID strength before proceeding ('Error: Strengthen your Digital ID. Your Digital ID doesn't meet the requirements for MyGov.') and that's where I encounter the inpenetrable problem of not having two usable identity documents because of having no updated Medicare card and the system not recognising a WA MDL.

So that's why I see the only way out of this impasse is to front Medicare and get a digital Medicare card or order a new physical card and wait for it to arrive.

So - all caused by failing to receive an updated Medicare card in the snail-mail.