What are your pet annoyances on Qantas?

[codash1099]

Why do QF put their old, drop down screen IFE, 737's on coast to coast flights?

The CSM told me that they also get scheduled on PER-SIN, giving me one more reason not to take that flight.

 

[esseeeayeenn]

Why do QF put their old, drop down screen IFE, 737's on coast to coast flights?

The CSM told me that they also get scheduled on PER-SIN, giving me one more reason not to take that flight.

If only they had some aircraft with a capacity between a B737 and an A330 ...

 

[chickentalon]

- Being bumped down. Have been bumped from PE & J to Y. On top of the inconvenience of the delay and different routing, you then have to chase them for a refund (which invariably is almost nothing, e.g. they calculate $200 difference between PE and E on HK->SYD), then you need to chase them again for the original routing QFF points and SCs.
- Very frequent cancellations on the SYD<->CBR route.

The Qantas website can be annoying at times. But it's the best I've used from either Eithad, Virgin, Singapore.... don't get me started on the joke that is Garuda or any of the Chinese carriers.

 

[esseeeayeenn]

- Being bumped down. Have been bumped from PE & J to Y. On top of the inconvenience of the delay and different routing, you then have to chase them for a refund (which invariably is almost nothing, e.g. they calculate $200 difference between PE and E on HK->SYD), then you need to chase them again for the original routing QFF points and SCs.
- Very frequent cancellations on the SYD<->CBR route.

The Qantas website can be annoying at times. But it's the best I've used from either Eithad, Virgin, Singapore.... don't get me started on the joke that is Garuda or any of the Chinese carriers.

When you were bumped down were you given any options such as being put on a later flight in the booked class?

 

[mannej]

Why do QF put their old, drop down screen IFE, 737's on coast to coast flights?

The CSM told me that they also get scheduled on PER-SIN, giving me one more reason not to take that flight.

Do they? Theqantassource would suggest that it wold be a rare occurrence that a non-BSI 737 end up on the QF71/72 run.

 

[Deleted member]

Well done esseee.

Pity Red Roo is away from AFF otherwise it could all be fixed up

Now you're just being silly .

 

[MEL_Traveller]

When you were bumped down were you given any options such as being put on a later flight in the booked class?

I think QF lacks transparency in regards to how they calculate refunds, and the passenger may not be in a position to make an informed choice.

The downgrade table is not a public document, it is on the agent web. In all the cases of downgrade we have considered on AFF the alleged table has never been presented at check-in, nor has the passenger been properly informed as to the level of refund they would receive.

Qantas has not been forthcoming in explaining how they calculate refunds. We suspect they take the fare paid and refund the difference between that and the full walk-up fare available on the day of travel. It should correctly be calculated against the lowest fare available on the day you made the original booking.

 

[chickentalon]

When you were bumped down were you given any options such as being put on a later flight in the booked class?

It was cancelled flights that resulted in the downgrades. Shifted to other flights with different routing. e.g. HKG-SYD became HKG-BNE-SYD. No options presented, and it was the option I would have likely taken as it was the quickest QF alternative. Given there was a 747 full of passengers needing arrangements, at the time I felt relief to be leaving HKG that night.

I think QF lacks transparency in regards to how they calculate refunds, and the passenger may not be in a position to make an informed choice.

Absolutely, I felt particularly irritated about the HKG example. 5 employees flying, we paid about $1.5k extra per person to get PE on SYD-HGK-SYD specifically for the overnight HGK-SYD leg, which was downgraded and resulted in as all getting to SYD 4-5 hours behind schedule. As you said, no visibility of the refund nor is it ever offered. Which took over 6 weeks to process, was pathetic ($200), and required additional follow up for one of the pax (refund received over 2 months later).

I tell ya what Qantas. Why don't I just book Y and then I can move me to PE for an extra $200.... yeah right. They must calculate the fare difference on a 12-month out super PE deal, against the 3 hours before the flight desperate Y.

 

[codash1099]

Do they? Theqantassource would suggest that it wold be a rare occurrence that a non-BSI 737 end up on the QF71/72 run.

View attachment 65830

I can only go by what I was told by the CSM, who has flown that sector on those A/C.

 

[marki]

The EK model does work well I have to admit. Not quite the glamorous career most Aussie hosties were expecting I expect.

Miss Piggy comes from squalid conditions but sometimes the farm pen is better shape than the toilets on an A380

 

[mannej]

I can only go by what I was told by the CSM, who has flown that sector on those A/C.

Since June 2015, an aircraft other than a BSI 737 has operated the QF71/72 run twice (04/01/16 - VH-VXN, 21/12/15 - VH-VXT). Whilst I can understand the galley talk, you'd have the be extremely unlucky to end up on an aircraft other than a BSI 737.

 

[RooFlyer]

Here's a little annoyance.

Sitting in the QF Biz lounge at SYD dom having a bit of lunch at the long table ( there was no one else at the table)

Down gets plonked this container of glasses right next to me, while they get put out. Anywhere else on the table would have been less intrusive, and bother no-one else.

 

[esseeeayeenn]

One thing I have learned from this forum is that I will never simply accept a downgrade with the promise of a refund because I know the refund will be inconsequential.
I will always ask them for alternative travel dates in the class of travel I originally booked.
I know I am lucky to have an occupation with sufficient flexibility to allow me to choose such an option.

 

[get me outta here]

I would be tempted to do a shooing away motion with my hand. That is plain ungracious of them.

Here's a little annoyance.

Sitting in the QF Biz lounge at SYD dom having a bit of lunch at the long table ( there was no one else at the table)

Down gets plonked this container of glasses right next to me, while they get put out. Anywhere else on the table would have been less intrusive, and bother no-one else.
View attachment 65845

 

[papermate92]

In agreement with most on the somewhat disappointing EK centric and OW distant business plan.
If you search MEL>LHR on ba.com, in addition to BA flights, you are also offered BA coded flights on Cathay and wouldn't you know it, Qantas too...

 

[Franky]

- Being bumped down. Have been bumped from PE & J to Y. On top of the inconvenience of the delay and different routing, you then have to chase them for a refund (which invariably is almost nothing, e.g. they calculate $200 difference between PE and E on HK->SYD), then you need to chase them again for the original routing QFF points and SCs.
- Very frequent cancellations on the SYD<->CBR route.

The Qantas website can be annoying at times. But it's the best I've used from either Eithad, Virgin, Singapore.... don't get me started on the joke that is Garuda or any of the Chinese carriers.

In my experience the QF website is always annoying...

 

[timster]

I think QF lacks transparency in regards to how they calculate refunds, and the passenger may not be in a position to make an informed choice.

The downgrade table is not a public document, it is on the agent web. In all the cases of downgrade we have considered on AFF the alleged table has never been presented at check-in, nor has the passenger been properly informed as to the level of refund they would receive.

Qantas has not been forthcoming in explaining how they calculate refunds. We suspect they take the fare paid and refund the difference between that and the full walk-up fare available on the day of travel. It should correctly be calculated against the lowest fare available on the day you made the original booking.

The whole Emily's Parents downgade saga here on AFF left a nasty taste from which QF has never recovered for me personally. It was when I realized that there were things that QF did that were not just silly but actually deliberately malevolent. You make a mistake and you fix it or compensate; quickly and properly. Or you don't. Not that other airlines don't do similar things, it's just that one has a standard of ethical behaviour that you come to assume certain organizations share. And it's a shock when you discover that they don't.

 

[marki]

I have always thought that's what the "S" in QANTAS stands for!

There is "n" that's in Melbourne ( at the end) somewhere

 

[MEL_Traveller]

The whole Emily's Parents downgade saga here on AFF left a nasty taste from which QF has never recovered for me personally. It was when I realized that there were things that QF did that were not just silly but actually deliberately malevolent. You make a mistake and you fix it or compensate; quickly and properly. Or you don't. Not that other airlines don't do similar things, it's just that one has a standard of ethical behaviour that you come to assume certain organizations share. And it's a shock when you discover that they don't.

That's why EU261 is so valuable - 75% of the cost of the ticket has to be paid out in compensation in the event of a downgrade. Removes the incentive to bump a passenger so you can sell their seat twice, or to substitute aircraft.

 

[amaroo]

The whole Emily's Parents downgade saga here on AFF left a nasty taste from which QF has never recovered for me personally. It was when I realized that there were things that QF did that were not just silly but actually deliberately malevolent. You make a mistake and you fix it or compensate; quickly and properly. Or you don't. Not that other airlines don't do similar things, it's just that one has a standard of ethical behaviour that you come to assume certain organizations share. And it's a shock when you discover that they don't.

+ 1 A complete bog standard affair - QF should feel utterly ashamed!