It seemed like Barbara from A-Bank is working at Westpac at the moment. There's a Barbara in drag at Westpac 90 Collins Street Melbourne branch. Got told that bonus interest rate was NO LONGER available to existing customers. Only after a quick word about closing off my accounts did that get any action.
Me: "Can I speak with the manager?"
Answer: "Oh, that's me! But I am with a customer now!"
Me: *PALM FACE*
Also, there's a Fat Barbara at Westpac Burke Road Camberwell branch.
Me: "I want to pay off my loans." <Made Cash Deposit>
1 Week Later, received a statement stating the loan is overdue and get charged with excessive interest.
Me: "What happened to my CASH deposit?"
Barbara: "What cash deposit?"
*Show deposit slip*
Barbara: "oh."
So, back to OT... Westpac is unlikely to listen to any of us. Even if we cancel en mass, Westpac just doesn't care. I am now with ME Bank and soon I will close my Westpac KF Plat Visa and go with someone else.