As many of you would be, I am a cricket fanatic and had planned a week of annual leave to spend interstate relaxing and then returning before the first day of the second test here in Adelaide.
With the sad passing of Phillip Hughes, the tests were rescheduled and I was now in a pickle being interstate when I should have been at the first day of the (newly appointed) first test for what will be a day not to be missed. First port of call was Qantas to see what could be done regarding my flights as I am willing to miss the holiday in lieu of seeing test cricket.
I was on the phone to Qantas asking what can be done given the circumstances. To their credit, they cancelled my booking, waived all change fees and have provided me with a credit to be used within a year. This was over and above what I expected Qantas to deliver.
So thank you to Qantas for being understanding. I would imagine I am not the only customer in this situation and I hope others who speak to Qantas receive the same level of service as I do.
With the sad passing of Phillip Hughes, the tests were rescheduled and I was now in a pickle being interstate when I should have been at the first day of the (newly appointed) first test for what will be a day not to be missed. First port of call was Qantas to see what could be done regarding my flights as I am willing to miss the holiday in lieu of seeing test cricket.
I was on the phone to Qantas asking what can be done given the circumstances. To their credit, they cancelled my booking, waived all change fees and have provided me with a credit to be used within a year. This was over and above what I expected Qantas to deliver.
So thank you to Qantas for being understanding. I would imagine I am not the only customer in this situation and I hope others who speak to Qantas receive the same level of service as I do.