Waiving of phone booking fee for classic awards | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Waiving of phone booking fee for classic awards

Status
Not open for further replies.

Daver6

AFF Supporter
Joined
Dec 31, 2011
Messages
4,578
Qantas
Platinum
Virgin
Red
Flights
My Map
Quick question. SWMBO is WP. Just called the WP line and got a couple of J seats released for a trip to HK in October.

My general understanding is phone booking fees are waived if you can't book something online. Now, getting extra award seats released is not something one can do online. They still insisted on charging to phone booking for of $60 each (Im going too).

What's other peoples experience with this been? Any word on what should happen?

Thanks

David
 

RooFlyer

AFF Supporter
Joined
Nov 12, 2012
Messages
13,638
Flights
My Map
Its been a while since I called and had an Award J seat opened up for me, but I don't recall being charged a phone fee. 90% sure never charged.
 

Daver6

AFF Supporter
Joined
Dec 31, 2011
Messages
4,578
Qantas
Platinum
Virgin
Red
Flights
My Map
Thanks RooFlyer.

Anyone else had any experience with this and care to comment?
 

harvyk

AFF Supporter
Joined
Apr 15, 2009
Messages
6,581
Qantas
Gold
Flights
My Map
Any booking which can not be made online should not have a booking fee (either $$$ or points) attached if you call up by phone.
Of course, the only thing you can consistently count on when dealing with QF via the phone is that it's inconsistent.
 

tinkybelle

Active Member
Joined
Aug 5, 2004
Messages
768
Qantas
Platinum
when booking a seat specially released for any plat and chairmans yes a booking fee has always ben quoted and paid.
I have had lots of success gutting it waived for flts where I saw a FF ticket then it would not let me book it
like the silver debarcle still going on.
 

drsmithy

Member
Joined
Feb 23, 2011
Messages
440
Quick question. SWMBO is WP. Just called the WP line and got a couple of J seats released for a trip to HK in October.

My general understanding is phone booking fees are waived if you can't book something online. Now, getting extra award seats released is not something one can do online. They still insisted on charging to phone booking for of $60 each (Im going too).

What's other peoples experience with this been? Any word on what should happen?

Thanks

David
Recently had to get a couple of Y seats released for a trip PER-BNE, was charged $35pp.

Both myself and my wife are WP.

Was unimpressed, to say the least, but I assumed it was being charged due to the "get it released" part, rather than the "phone booking" part.
 
Status
Not open for further replies.

AFF on Air Podcast

  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...
  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...

Community Statistics

Threads
82,471
Messages
1,910,000
Members
50,255
Latest member
Harveyd
Top