Virgin code share stupidity

[777]

This is the same with VA bookings on SQ flights. And this is nothing to do with sabre. We struck this exact problem last year - the systems don't talk to each other. The Virgin rep said they dont even try anymore because in the past, peoples seats were actually cancelled when trying to use the SQ system. And of course, trying to get any sense from SQ didn't happen.

What do you mean the problem is "nothing to do with sabre"? The point is not that Sabre is the problem it is that is part of the solution. It is a booking system that can talk to other systems which is what all the current/ grief/ hiccups/ clusterfork/ angst etc is in aid of.

 

[Fruitcake]

I It is a booking system that can talk to other systems which is what all the current/ grief/ hiccups/ clusterfork/ angst etc is in aid of.

But remember that NZ uses an in-house reservations system (Carina?). So there's every chance that their system might not be able to easily talk to VA, despite the change to Sabre.

How easily can Star Alliance passengers on an NZ metal codeshare allocate seats? I've tried googling for examples but haven't had any luck.

 

[serfty]

The Air NZ priority seating system has been stuffed for any alliance Status PAX on VA codeshare flight numbers since they went to paid seat selection.

 

[Pushka]

What do you mean the problem is "nothing to do with sabre"? The point is not that Sabre is the problem it is that is part of the solution. It is a booking system that can talk to other systems which is what all the current/ grief/ hiccups/ clusterfork/ angst etc is in aid of.

I was responding to this post.

This is not just a problem with the new booking system. There were problems with seat allocations on code-share TT flights even before the change to Sabre.

 

[Simo]

IMHO the airlines should be a lot more accommodating to medical issues with reasonable requests.

If required you could provide letters from medical type people.

I would get the medical type people to fax a letter to the office to do seat selection.

 

[Jama]

Sometimes people have special needs and need a bit of help. Showing just a little compassion and manually making a few calls is called good customer service. I don't think you need to have status to deserve a little help where it really is warranted

 

[TheInsider]

But remember that NZ uses an in-house reservations system (Carina?). So there's every chance that their system might not be able to easily talk to VA, despite the change to Sabre..

This is correct, they use Carina (i think it's called) and it's a POS.

Just a heads up, in the next few weeks NZ flights out of Australia, will no longer be handled by QF, it will now be Toll Dnata, so i'd expect some longer then usual queues as it will take longer to check-in.

 

[Deleted member 29185]

Businesses of all sorts and sizes across Australia and New Zealand, have learnt to be flexible with client needs (including health and medical needs) and frequently with legislation to require that flexiblitiy.

If big banks can organise staff to visit people in their own homes rather than force them to come into the bank to woo them with offers, then surely airlines can organise an aisle seat for someone who needs to get up frequently on multi-hour journeys....for whatever reason, It can't be rocket science, can it?