Virgin Australia Platinum Plus Status Discussion

[MEL_Traveller]

Perhaps a reply with the suggestion made in another thread? Namely ‘this sounds like an AI generated response, can a human agent please review and add their thoughts’

 

[MooTime]

Well it's official then that the Australian call centre for what it was for Platinum Plus is finished, shut down Gonski.

So so poor. Fire the Liar appropriate here.

 

[AUFlyer]

The one advantage of these changes is that I had forgotten how relatively good Qantas is. I must say, I cancelled my last 8 flights with Virgin and used Qantas instead and have been really enjoying the better wines, spirits, food, ability to change flights (with seats available on earlier flights) and quieter business lounges even in peak times. Likewise the business class meals on Qantas are really a step ahead of Virgin. Thank you Virgin for degrading the program so much that I headed back to Qantas. I was mainly a Virgin flyer domestically as Qantas Platinum One is quite easy to get if you fly a bit internationally. With these changes, I think the benefit of keeping both Platinum Plus and Platinum One will not drive my spend and for now Qantas is my choice both domestically and internationally. Beyond lounges would be the only thing to get me back to Virgin I think as these are at least near the standard of the Qantas Business Lounges.

 

[Luke B]

My platinum tags on my checked bags have all become dislodged after numerous flights, I reached out to the Platinum Plus email to try and get checked bag tags (even the normal plat ones) but they sent the carry on only leather ones again. Unfortunately after follow up they no longer offer checked bag luggage tags.

I'd love to see something like this.

 

[trisreed]

Perhaps a reply with the suggestion made in another thread? Namely ‘this sounds like an AI generated response, can a human agent please review and add their thoughts’

Slightly off topic (mods please move if so) but I emailed the Platinum (just regular for me) helpdesk about whether or not the E2's have WiFi as I am flying on one this weekend. Just got a reply (complete with the question marks between Wi and Fi):

Thank you for reaching out to us regarding the availability of Wi?Fi on Embraer aircraft.

We understand how important onboard connectivity is, whether for productivity, communication, or entertainment during your journey. Staying connected can greatly enhance the travel experience.

While we would love to assist further, Wi?Fi availability can vary depending on the specific aircraft and configuration. We recommend contacting Embraer or your airline directly to confirm whether Wi?Fi is available on your particular flight.

We appreciate your understanding. If there’s anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.

I mentioned that I have a flight on Virgin Australia Regional's Embraer E190-E2 aircraft on Saturday. What else do they want?

 

[aus_flyer]

Wow Virgin’s (very bad) use of AI is getting out of control

 

[trisreed]

Wow Virgin’s (very bad) use of AI is getting out of control

I do understand that Virgin and Velocity are technically separate, but you would think they could at least direct me in the right direction if they don't know but instead it is airy AI waffle.

 

[Harrison_133]

Slightly off topic (mods please move if so) but I emailed the Platinum (just regular for me) helpdesk about whether or not the E2's have WiFi as I am flying on one this weekend.

To provide a human answer, they do not have WiFi. There is currently no entertainment either. Installation is planned sometime this year.

You'll probably get an automated email 2 days before departure explaining all this. Or at least I did before my E2 flights.

 

[MEL_Traveller]

Write back thanking them for their suggestion and ask (a) whi at Embraer should you contact, and (b) which airline and which person should contact on the airline front

The response should be something news.com worthy