Virgin Australia overcharged me $4500

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moa999 said:
What was in the paragraph you have blanked out?
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Some more specifics, mostly unrelated.

The gist is they say they checked their system and I’m wrong. Then they later admit they overcharged.
 
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Virgin says you will be emailed in your own screen capture. Virgin emailed me when I had an upgrade offer accepted and outlined the change involved, which is common sense.

OP states neither occurred to him.
 
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ozstamps said:
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Virgin says you will be emailed in your own screen capture. Virgin emailed me when I had an upgrade offer accepted outlined the change which is common sense.

OP states neither occurred to him.
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Yeah, no emails. Super stressful. Can’t really afford to have $4500 on my card unplanned. Not cool.
 
It almost feels like you have been charged the fare difference and not the bid. Can I ask what points/SCs you received?

Still think VA don't have a leg to stand on. I'd be asking one more time politely pointing out that you will be initiating a chargeback if they refuse to fix their error.
 
TomVexille said:
It almost feels like you have been charged the fare difference and not the bid. Can I ask what points/SCs you received?

Still think VA don't have a leg to stand on. I'd be asking one more time politely pointing out that you will be initiating a chargeback if they refuse to fix their error.
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Actually no points/SC yet... hmm
 
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Wow... that's a huge charge on your credit card way over what you agreed to pay!

I'd call you card company and dispute the transaction - it's an unauthorised transaction plain and simple. In general - it's critical that you report these transactions as soon as you become aware of them, as per most of bank T+C's.
 
Dr Paris said:
Some more specifics, mostly unrelated.

The gist is they say they checked their system and I’m wrong. Then they later admit they overcharged.
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So if that is the gist of what they say, why blank it out? It seems like there is more of an explanation provided. i.e. it presents a conclusion but the rationale is hidden.
 
odysseus said:
So if that is the gist of what they say, why blank it out? It seems like there is more of an explanation provided. i.e. it presents a conclusion but the rationale is hidden.
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Some people...
 
Error within VA's systems does not constitute a problem on the customers behalf, deal with VA but be prepared to get your evidence to your credit card provider for a disputed transaction. If you have the evidence then VA won't have a leg to stand on and then you can start discussing points compensation with VA for the time and aggravation they have caused you. Sometimes airlines just need to learn the hard way so stick to your guns and screenshot/record everything.
 
I'd like to see the missing paragraph. I can't imagine what was said in there that they then go on to a) admit overcharging and b) deny a refund.
 
Question: Who else has seen a pattern like this on OzBargain?

A new member joins the forum and has a rant, often not providing all of the details. Just those details which support their outrage?

If there was genuinely an unauthorised use of the credit card, then a charge back is all that is required to rectify the issue.
 
Dr Ralph said:
Question: Who else has seen a pattern like this on OzBargain?

A new member joins the forum and has a rant, often not providing all of the details. Just those details which support their outrage?

If there was genuinely an unauthorised use of the credit card, then a charge back is all that is required to rectify the issue.
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Based on the information provided so far, if the two credit card transactions do relate to the two flights in which an upgrade has occurred, then the OP has been overcharged.
 
Pushka said:
Based on the information provided so far, if the two credit card transactions do relate to the two flights in which an upgrade has occurred, then the OP has been overcharged.
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Sure. The problem is what is seen so far has selective editing and bits mysteriously missing, and we only hear one side of the story.

It's certainly possible that there is further context that would reverse that conclusion.
 
Pushka said:
Based on the information provided so far, if the two credit card transactions do relate to the two flights in which an upgrade has occurred, then the OP has been overcharged.
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I never indicated to the contrary. I posed a question and suggested a resolution. It's a simple fix if the situation is 100% as described.

I offered no implied or express judgement at all.
 
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A person joining a frequent flyers forum to have a bit of a vent and to ask advice about a problem with an airline really shouldn't be a surprise to anyone.

Unfortunately it also doesn't come as a surprise anymore that they will then be subjected to hints of ulterior motives, concealment, selective info etc etc.

Because an airline couldn't possibly treat anyone the way described ... :rolleyes:
 
Just dispute the charge with the bank. Its the simplest and easiest thing to do. Plus the bank is on your side - if you have the proof - as they want the money back. You would be surprised how better they are with these things since the royal commission....
 
odysseus said:
Sure. The problem is what is seen so far has selective editing and bits mysteriously missing, and we only hear one side of the story.

It's certainly possible that there is further context that would reverse that conclusion.
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Well of course we can only ever have one side of the story as Virgin won’t elaborate here but that doesn’t mean the side we see here is wrong.

Dr Ralph said:
I never indicated to the contrary. I posed a question and suggested a resolution. It's a simple fix if the situation is 100% as described.
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I reckon there was a strong inference in your opening sentence. Your last sentence suggested a remedy though.
 
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