To apologise that this level of service is not up to our usual standard, we are also crediting these members’ accounts with 10,000 Velocity Points.
Sorry, but I don't really buy this. There are all sorts of gaps with lounge access for Velocity frequent flyer members.
Not too long ago I flew out of WLG on your partner Singapore Airlines and was told that no lounge access was available. There's also no lounge access when flying out of BNE on Hawaiian, or PER on South African Airways. And not to mention sending your own passengers flying from MEL to NAN to the domestic lounge in Melbourne!
The Star Alliance Lounge in Los Angeles has recently conducted a review and has since limited access to guests travelling on a Star Alliance airline. Due to this change, we have temporarily been unable to secure lounge access for Gold members departing the US back to Australia in Premium Economy or Economy Class. In the interim, we’re providing food and beverage vouchers at premium outlets for Gold members plus one accompanying guest to enjoy before their flight. To apologise that this level of service is not up to our usual standard, we are also crediting these members’ accounts with 10,000 Velocity Points.
The Velocity Team
Can VA WP elect to take the food voucher and 10k points instead of using the EY lounge?
I would seriously consider it if I was not on a very long connection (>2hrs).
I imagine *A see all the (easily obtained) VFF-SG pax as devaluing their product. When I was there the LAX TBIT *A lounge was packed out.