I often marvel at Cruiser Elites photo's of the wonderful SQ staff doing their job and appearing happy as well. I cannot ever recall reading anyone post about that being inappropriate and I'm now left wondering why photos on public forum of airline staff doing their job is acceptable, yet photos on a public forum of airline staff failing to do their job is "poor form".
What is the poor form, is the failure to carry out their work (and many of us have experienced this with VA), the failure of the CS to repremand the staff carrying on in public like the photo depicts and the failure of VA to recognise their product and service has spiralled down a black hole of late.
I too recently publically praised (and sent feedback to VA) about a great CS named Ben. So we can obviously complement when it's due, so why can't we criticise when that is due?