Virgin Australia Business Class - Meals, Menus & Service

serfty · Oct 11, 2012

Noob said:
Last time on a 737 I received a little salad bowl next to my main, is this only on night flights?

Yup - as posted upthread: http://www.australianfrequentflyer....iness-class-catering-38257-13.html#post689444

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Globetrotter · Oct 21, 2012

Flew J BNE/HTI yesterday in J. Love the new aircraft and seats. Wouldn't know about the J food - they didn't have any due to 'issues with the new catering company', however we were able to choose anything we wanted from the Y trolley. Service was good but could do with some refining.

Jousams · Oct 21, 2012

Globetrotter said:
Flew J BNE/HTI yesterday in J. Love the new aircraft and seats. Wouldn't know about the J food - they didn't have any due to 'issues with the new catering company', however we were able to choose anything we wanted from the Y trolley. Service was good but could do with some refining.

Are you getting a partial refund?

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mickeyc747 · Oct 21, 2012

Flew on the 1740 ex MEL OOL yesterday Cheese Plate for a 2 hour sector, not impressed any way I thought ok lets have a New Yorker from the Menu none loaded so had 2 Crown Largers as I did not want to drink the Cabin Dry and a cookie. I dont mind the Cheese Plate on a 1 hour sector but for 2 hours, thats just mean spirited considering its closer to dinner. The CS handled the lack of food situation with class, pity catering hasn't. I have another 8 J class sectors for work this year with DJ and 12 with QF (thanks to comp gold and double SC will make WP) Will be interested to see the difference as I am on the second QF depature from OOL next Sunday which is lunch.

KCMil · Oct 21, 2012

Globetrotter said:
Flew J BNE/HTI yesterday in J. Love the new aircraft and seats. Wouldn't know about the J food - they didn't have any due to 'issues with the new catering company', however we were able to choose anything we wanted from the Y trolley. Service was good but could do with some refining.

The catering company that supplies Business class is Alpha, they had to shut down their kitchens due to detection of listeria bacteria in the facility. Alternative arrangements were put in place but has been hit and miss according to VA's own statements. Apparently all is returning to normal from tomorrow morning when Alpha re-commence operations.

LiamR · Oct 21, 2012

Can anybody tell me if DJ738, Dep OOL 1355, Arr MEL 1715 a lunch or a snack service? I'm flying J next week.

mickeyc747 · Oct 21, 2012

LiamR said:
Can anybody tell me if DJ738, Dep OOL 1355, Arr MEL 1715 a lunch or a snack service? I'm flying J next week.

Hi Liam last time I flew it was lunch as it was a depature prior to 2pm.

mickeyc747 · Oct 21, 2012

mickeyc747 said:
Hi Liam last time I flew it was lunch as it was a depature prior to 2pm.

Lunch ex OOL is currently the Prawns

straitman · Oct 21, 2012

I hope that is still the case on the 29th Oct.

lovestotravel · Oct 21, 2012

mickeyc747 said:
Flew on the 1740 ex MEL OOL yesterday Cheese Plate for a 2 hour sector, not impressed any way I thought ok lets have a New Yorker from the Menu none loaded so had 2 Crown Largers as I did not want to drink the Cabin Dry and a cookie. I dont mind the Cheese Plate on a 1 hour sector but for 2 hours, thats just mean spirited considering its closer to dinner. The CS handled the lack of food situation with class, pity catering hasn't. I have another 8 J class sectors for work this year with DJ and 12 with QF (thanks to comp gold and double SC will make WP) Will be interested to see the difference as I am on the second QF depature from OOL next Sunday which is lunch.

Sounds about right...

I thought that VA was fixing the early evening departures to included dinner and not a cheese plate ?

hummel · Oct 21, 2012

I did MEL-OOL-MEL today. Had the pie on the way up and the green prawn on the way back, 6.5/10.

LiamR · Oct 21, 2012

mickeyc747 said:
Hi Liam last time I flew it was lunch as it was a depature prior to 2pm.

Thanks mate, had a feeling this was the case.

mickeyc747 said:
Lunch ex OOL is currently the Prawns

Yuck, not a fan of prawns. I'll have to improvise, first world problem I suppose.

straitman said:
I hope that is still the case on the 29th Oct.

Missed you by 24hrs.

mickeyc747 · Oct 21, 2012

What day are you flying out Liam

LiamR · Oct 21, 2012

mickeyc747 said:
What day are you flying out Liam

Tuesday 30th, may fly ahead.

mickeyc747 · Oct 21, 2012

LiamR said:
Tuesday 30th, may fly ahead.

Ok I will miss you by 2 days I am flying to Adelaide with QF on Sunday the 28th I belive you are coming up on the first flight.

Globetrotter · Oct 21, 2012

Jousams said:
Are you getting a partial refund?

not sure. FA said she would lodge a complaint and she mentioned we may receive bonus points or something. I'll wait and see. I expect we won't hear anything for a while. She commented 'John Borgetti won't be happy about this'.

Jousams · Oct 21, 2012

Globetrotter said:
not sure. FA said she would lodge a complaint and she mentioned we may receive bonus points or something. I'll wait and see. I expect we won't hear anything for a while. She commented 'John Borgetti won't be happy about this'.

Yeah. If you don't hear anything after 21 days, it's worth lodging some feedback.
You'll probably get a $250 credit. I find the complaints department very proactive.

And if I were JB I would be very disappointed with the whole 737 J Experience and I'm surprised that he or any of the other execs have not acknowledged the service is lacking and FIX IT!
I wonder whether he likes that bitter crusty Brie ...

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Globetrotter · Oct 21, 2012

Jousams said:
Yeah. If you don't hear anything after 21 days, it's worth lodging some feedback.
You'll probably get a $250 credit. I find the complaints department very proactive.

And if I were JB I would be very disappointed with the whole 737 J Experience and I'm surprised that he or any of the other execs have not acknowledged the service is lacking and FIX IT!
I wonder whether he likes that bitter crusty Brie ...

Sent from my iPhone using AustFreqFly app

thanks for the tip. I'll follow it up if I don't hear anything. Have you switched to QF J?

Globetrotter · Oct 21, 2012

KCMil said:
The catering company that supplies Business class is Alpha, they had to shut down their kitchens due to detection of listeria bacteria in the facility. Alternative arrangements were put in place but has been hit and miss according to VA's own statements. Apparently all is returning to normal from tomorrow morning when Alpha re-commence operations.

That's not very comforting. I might pass up any meal offering on the flight home just to be safe! Does QF use Alpha too?

Jousams · Oct 21, 2012

Globetrotter said:
Have you switched to QF J?

No I currently live in northern NSW so CFS/BNK/OOL are the ports I use.
However next year I'm moving to Sydney and starting work with a large firm who I assume fly QANTAS. So might switch over then.

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