Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Virgin Australia Business Class Catering - Service, Meal times, Menus

Joined
Feb 27, 2016
Messages
454
Flights
My Map
Thought I'd post my experience up to thank all those that helped answer my questions pre-flight!

I flew VA684 PER-MEL and there were only 5 of us in J, so service was very good, with drink refills plentiful! Pre-flight was offered champagne also asked for a glass of water and was offered still or sparkling. A basic ammenity kit was handed out. Took a while after take off before post-departure beverages were offered (despite seat-belt light turned off quite early). The prawns were huge and delicious. It is interesting to compare my trout, with the previous posters....the "broth" on my plate ruined the sweet potato unfortunately. The desert was probably the nicest GF dish I have ever had on and off an aircraft (not that I am GF and had many GF offerings), it was outstanding. I actually really enjoyed the Pinot Gris!

Was really impressed by the product!

View attachment 104297 View attachment 104298 View attachment 104299 View attachment 104300
Same menu as i had MEL to PER, was also generous with French Champagne, but no amenity kit.
 

danielt25

Member
Joined
Mar 16, 2011
Messages
401
VA786 CNS-BNE 22/9 16:45 departure

Choices chicken sate or plate of dips. Tasty chicken sate. Shame about presentation.

IMG_20170922_165722.jpg
 

Lemon_Party

Active Member
Joined
Jan 30, 2016
Messages
575
Qantas
Gold
Virgin
Gold
Flights
My Map
BNE-PER va476

Delighted to get a 332 on this flight. Sparkling to start, not bad but think I preferred the grant burge from last time.
Newish menu I think - first time for me. Smoked salmon gravalax and barramundi for me, followed by crumble. As usual food was excellently presented and pretty tasty. crumble could have been better but about time I didn't take the cheese course...

Good crew, good service, good food - and goose island session IPA in the BNE lounge on tap. Great times for VA, will all be forgotten next time I fly back in Y....
 

Attachments

OzEire

Established Member
Joined
Aug 4, 2013
Messages
1,365
Had the Thai green curry (very mild bordering on bland) again today CBR-BNE.

But what really caught my eye was the 'soy chocolate ganache' which the packaging claimed was free of eggs, dairy, gluten, lactose, nuts and vegan... all bases covered. They missed one, it was free of taste as well ;)
 

KCMil

Member
Joined
May 18, 2012
Messages
320
Bubbles are on all flights now. It's there on every flight, but apparently only offered pre-departure from lunch onwards. For breakfast I simply asked and was provided a mimosa before take off.
I can't get the photo from my phone to load up, but the sparkling is Bridgewater Mill sparkling Pinot Noir Chardonnay. I found it quite pleasant for a non vintage sparkling. (Remembering that any sparkling produced in Australia regardless of method can not be called champagne.)
I'm also a fan of the snack changes in Y, fresh veg sticks and dip is a welcome change to sweet biscuits, pretzels or the sandwiches which tended to be too cold and therefore chewy.

And there are meant to be more changes to come later in the year, at least the catering is getting interesting.
 
Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Woolworths, Coles, Apple, Microsoft and much more. Free to join and no catches!

Recommended by the Australian Frequent Flyer

ecole16

Junior Member
Joined
Jul 26, 2011
Messages
29
BNE-PER va476

Delighted to get a 332 on this flight. Sparkling to start, not bad but think I preferred the grant burge from last time.
Newish menu I think - first time for me. Smoked salmon gravalax and barramundi for me, followed by crumble. As usual food was excellently presented and pretty tasty. crumble could have been better but about time I didn't take the cheese course...

Good crew, good service, good food - and goose island session IPA in the BNE lounge on tap. Great times for VA, will all be forgotten next time I fly back in Y....
If this is VA476 on Thursday I was on it too. Food and crew were both great!
 

esquire

Member
Joined
Aug 19, 2009
Messages
318
Yes, that post was from August.

Catering was changed at the beginning of this month and bubbles are now being served. :)
Bubbles are on all flights now. It's there on every flight, but apparently only offered pre-departure from lunch onwards. For breakfast I simply asked and was provided a mimosa before take off.
I can't get the photo from my phone to load up, but the sparkling is Bridgewater Mill sparkling Pinot Noir Chardonnay. I found it quite pleasant for a non vintage sparkling. (Remembering that any sparkling produced in Australia regardless of method can not be called champagne.)
I'm also a fan of the snack changes in Y, fresh veg sticks and dip is a welcome change to sweet biscuits, pretzels or the sandwiches which tended to be too cold and therefore chewy.

And there are meant to be more changes to come later in the year, at least the catering is getting interesting.
Hopefully if more changes are coming they listen to feedback on the current changes as well - After the long delays on Monday in SYD - the Bridgewater Mill Sparkling ($14.19 at DMs) on SYD-PER was requested by many - and it was horrible - and noticed most people returned the glasses almost full.
Shame the crew kept on calling it champagne.... I provided constructive feedback to the CSM and was advised they would "pass my comments to management about the champagne!" :rolleyes: The food ranged from nice (soup) to average (the pork dish was tough and fatty) - but every single choice I requested - entree, main and dessert - was "sold out"... not a great food and wine experience.

The Y choices however I would agree are much improved but they did come from a pretty low base to start.
 

bean

Member
Joined
Nov 19, 2014
Messages
229
I'm really getting tired of the inconsistent levels of service from the J cabin crew. Take a recent flight for example-

The flight up was just perfection, within moments of sitting down the attendant (Giles you are a legend and should be running the whole training department) offered me a drink. Now I was going on holidays and maybe he realised as he offered me a beer instead of just the standard OJ or water. This was a nice touch.

He asked us if we would like the devices to watch movies which were promptly given to us not long after take off. Again a nice touch to be asked rather than having to ask.
Food was brought out promptly.
Consistently checked on us to see if we wanted any thing or more drinks.
Was just an absolute pleasure and made you feel like a king. He made us feel like there was nothing more he enjoyed doing than making our flight as enjoyable as possible.

In contrast to the return flight...

The attendant spent the majority of the time up the front chatting to her colleague
Not once asked if Id like a drink, so then every time I asked for one she made me feel like she was doing me a favour.
Never asked if we would like the entertainment devices. And again then when asked made us feel as if we were being difficult. Then after I waited patiently for almost an hour I had to again ask her for the device (bearing in mind it was for my son..). The response was again to make us feel like she was doing us a favour by getting the tablet.
Food came out 1.5 hours after take off, no bread rolls. I had finished my meal and wanted a roll to soak up the sauce-when asked she snapped back that its very difficult to serve the bread rolls at the same time as the meals and again made me feel liek she was doing me a favour to bring me something that is standard on every J meal I have ever received with Virgin.
And on and on..basically she spent the whole flight hidden up the front talking and the only time she graced us with her presence was when we had to call her. The whole experience was just terrible.

Bare in mind also the trip up had more pax than the return flight so its not as if she had a higher workload.

I don't know if is like this with Qantas but if my flight back was my first experience of business with Virgin it would be my last. I have also experienced similar experiences transcon with the cabin crew on the way back from Perth normally eager to please, and the crew to Perth again making you feel like they are doing you a favour.

I am double platinum and am going to start flying Qantas to see if there is any difference...
 
Last edited:

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,161
Qantas
Platinum
Virgin
Platinum
Flights
My Map
I'm really getting tired of the inconsistent levels of service from the J cabin crew. Take a recent flight for example-...
I suggest you comment to VA customer service; mentioning specific flights etc.

If Management don't know who is giving great service and who is giving shocking service then they cannot make adjustments.

BTW, you can find the same level of inconsistency with Qantas; although Jetconnect crew are generally very good.
 
D

Deleted member 29185

Guest
I am double platinum and am going to start flying Qantas to see if there is any difference...
I'd say good move. If you can hold status with both, it does open up your choices. Doing the hard yards to gain both, was a good decision for me.

I personally found the VA domestic J plummeted a couple of years ago, but I must admit, I thought they all must have got a size 10 boot up the backside because the service and cabin cleanliness has improved dramatically (IMHO) over the past year, so it's really disappointing to hear of these shortcomings. That hiding behind the curtain, really irks me. I actually prefer VA J to QF J, but there is not a whole lot in it as far as I'm concerned. That preference would be reversed if QF protected the sanctity of the J cabin better, which they seem determined not to, but if crowds gathering and exercising right in your face (if you're in a row 1 aisle) whilst they wait for to use the J loo does not bother you, than QF J and the QF J lounges pip the VA product at the post IME. VA however, do pretty well at keeping the J cabin for J pax, which is a real positive (especially on disembarkation).
 

slikstick

Newbie
Joined
Mar 19, 2016
Messages
9
Only flown VA J on afternoon flights, what can I expect for breaky in the morning on a 0630 DRW-PER service?
 
D

Deleted member 29185

Guest
I forgot to mention another plus for VA over QF (from post 2253 above), which came in handy last night. VA are far better at moving a J flight without applying the fare bucket difference. I have had this a number of times with VA, where I've changed my flight and although the original has been on a sale price, they have been happy to change it without the (largish) fare difference. QF on the other hand, steadfastly charge the difference if the original bucket is not available. On a recent QF flight that bucket difference was roughly $200 (BNE-CNS) which is just ludicrous given their already expensive J fare (although I did get an extra 10SCs + the extra points :rolleyes:).

On another note, I changed tomorrows flight with VA from an am flight to a pm flight so I could try the new J sparkling wine on offer!! How ostentatious is that! :D
 
Last edited by a moderator:

QF WP

Enthusiast
Moderator
Joined
Jun 20, 2002
Messages
17,716
Qantas
LT Silver
Virgin
Platinum
Flights
My Map
IMG_1667.JPG

This mornings VA304 (BNE/MEL) J service. 4/8 seats occupied so Jeremy had an easy time.

Jana greeted on entry and quickly worked out her accent was German and responded accordingly - she was startled. Had a chat in my schlect Deutsche upon deplaning as she covered the J/Y space.

Breakfast was a bacon, egg and black bean fajita- nicely done, not too spicy
 

Pleb Status

Established Member
Joined
Feb 19, 2011
Messages
3,141
VA470 BNE-PER tonight. Excellent effort once again except that no nuts or olives were loaded.

20171015_171435-1612x1209.jpg 20171015_172310-1209x1612.jpg 20171015_195444-1612x1209.jpg 20171015_201004-1612x1209.jpg 20171015_203120-1612x1209.jpg

My next BNE-PER is on QF in J (first QF flight in ten months) so I may have to get ready to slum it and eat before I leave. Some of the stuff posted on the corresponding QF thread is embrassing...
 
Last edited:

Community Statistics

Threads
86,446
Messages
2,090,384
Members
53,798
Latest member
mytravlution
Top