As I've mentioned previously on this thread (and this one
http://www.australianfrequentflyer....ty/virgin-issues-had-buy-another-78070-6.html), there's been ongoing "system" issues with my booking to the US next year, so wondering whether anyone else is currently experiencing anything similar. Booked through VA, itinerary has two US domestic sectors operated by Delta - one of those flights has been changed once (departure time only), the other sector has had four flight number & time changes. Each time the flights have been changed, and especially when the e-ticket has been reissued (now on the third version), the changes and replacement e-ticket number do not update on Delta's system, and the information has had to be "pushed across" manually by the VA Operations Team.
The VA reps on this forum have been fantastic at getting this sorted for me each time, but it's getting extremely frustrating for me (and probably annoying for them - "oh no, it's her again" LOL) that each time there's a flight number/e-ticket change, I have to chase it up to make sure the booking is reflected correctly in Delta's system, otherwise I'll end up in the same situation as
cssaus in the other thread I've mentioned (this post
http://www.australianfrequentflyer....issues-had-buy-another-78070.html#post1505288). I'm currently waiting to see whether the most recent e-ticket reissue (yesterday) goes across to Delta, it hasn't so far and searching with the new e-ticket number brings up "no booking found". Will give it a couple of days in case there's been a delay with the Thanksgiving holiday etc.
Why are these changes, re-issue of e-tickets etc not going across between the two systems? Is it just I've been unlucky and the IT system is going to keep throwing a hissy when my itinerary changes, or are any other AFFers currently finding this as well, in particular with Delta flights booked as VA codeshares?
(Sorry for the vent, but it's an ongoing annoyance that I could REALLY do without at the moment.)