We had loaded US$ and $SG earlier this year in anticipation of trips.Wish the email had come a week earlier - just last week I loaded some USD and the charges deducted amounted to 11.9% of my cash disappearing down a black hole. To add further insult their chat line is just a robot which is just as impossible to have a meaningful conversation with as a door knob. I'm guessing it'll be all downhill for Virgin/Velocity service quality once Bain does some more slicing and dicing.
I used it in the early days for promotional bonus points but reverted to a standard card after a Delta Sky Club agent at MSP wanted to know how a visa card was going to give me access to her lounge.I used to use Velocity card too but i closed it last year when Virgin Australia was in financial trouble
I used it in the early days for promotional bonus points but reverted to a standard card after a Delta Sky Club agent at MSP wanted to know how a visa card was going to give me access to her lounge.
Hey Glen, I can visualise this from personal experience in the US.I remember that happening too in the USA, and it was Atlanta or New York Delta Lounge. Two of us on paid Delta First Class tickets, issued on Delta ticket stock, and paid to Delta direct, and showed the Lounge Dragon the Virgin Velocity card that also looked like a VISA card we were rejected out of hand for entry. .
Dragon - this is a credit card Sir.
Me - Please turn it over - it says Virgin Velocity Platinum. That gives us access.
Dragon - (after flipping card over) - Credit cards do not work for entry here sir.
Me - well we are on First Class paid Delta tickets - does that help?
Dragon - No it does not.
Luckily it was quiet and her offsider was listening - she pointed to her screen to something - (probably the entry rules!) and with bad grace we were admitted by Dragon #1.