I received a velocity statement, looking like this today:
Velocity Account Summary
January 06
Opening Balance 10,000
Velocity Points Earned 5,000
Velocity Points Redeemed 10,000
Velocity Points Available 50,000
Surprised as I was to see I had points available considering I hadnt done in Virgin Blue flying, I thought wow, must have been some bonus on joining up.
But alas my surprise was tempered when i got a follow up email hours later:
Mr
Unfortunately, we made a mistake and accidentally sent you a Velocity Rewards Statement showing an incorrect Velocity Rewards Account Summary for January 06.
Please accept our sincere apologies for the mix up and for any confusion this may have caused.
Your corrected statement will follow shortly.
Thank you for your understanding.
The Team at Velocity
What a shame, i wonder if the system would have let me cash in??
Velocity Account Summary
January 06
Opening Balance 10,000
Velocity Points Earned 5,000
Velocity Points Redeemed 10,000
Velocity Points Available 50,000
Surprised as I was to see I had points available considering I hadnt done in Virgin Blue flying, I thought wow, must have been some bonus on joining up.
But alas my surprise was tempered when i got a follow up email hours later:
Mr
Unfortunately, we made a mistake and accidentally sent you a Velocity Rewards Statement showing an incorrect Velocity Rewards Account Summary for January 06.
Please accept our sincere apologies for the mix up and for any confusion this may have caused.
Your corrected statement will follow shortly.
Thank you for your understanding.
The Team at Velocity
What a shame, i wonder if the system would have let me cash in??
