Hello I recently asked velocity to refund me 2,000 expired points from a va flight in 2006 and they completely and utterly where rude toward me saying that they can't help me......
I felt peeved yeh
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Rude in what way though? Ask a dumb question, expect a dumb answer....
I've worked in a Support Call Centre for a global firm in Brisbane, speaking Australian English. Sometimes it would be really hard not to laugh/have a go at the person at the other end of the line because of there attitude/lack of knowledge/still thinking they were right ect.
Not that long ago I came across my original Velocity account opened in 2006, when I wasn't flying much. Looked up the details and saw that 741 points expired in 2010. Wrote it off at the time but I have to say cjradloff had I have read your post first I would have chased 'em hard ! Peeved and entitled, yeh ;-)
While I understand the frustration of missing out on your points ( I'd be upset too ) It's a bit unreasonable to expect them back... Compare this to wanting a refund from a product you purchased in 2006....
FWIW My HotelClub loyalty points expired a few years ago as I had a couple of years of inactivity. I sent them an email mentioning they couldn't do that and requested my points be reinstated. Points were reinstated.