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Velocity App - Seat selection error

robbo135

Intern
Joined
Mar 16, 2017
Messages
53
Hi,

Is anyone getting an error trying to change/select seats on a booking in the Velocity app? The error message is:

'We are unable to retrieve seating information at this time. We apologise for any inconvenience'

I've been getting this same error for the past week. I can change the seat online through a desktop but not on the app.

Am I the only the one?

Cheers
 

PlaneCrazy

Newbie
Joined
Oct 22, 2018
Messages
1
Hi,

Is anyone getting an error trying to change/select seats on a booking in the Velocity app? The error message is:

'We are unable to retrieve seating information at this time. We apologise for any inconvenience'

I've been getting this same error for the past week. I can change the seat online through a desktop but not on the app.

Am I the only the one?

Cheers
No, I've got that issue too!
 

clipped_wings

Established Member
AFF Supporter
Joined
Feb 7, 2016
Messages
1,006
Flights
My Map
I still can't change seats around in the Economy X cabin. It tells me I am about to cancel my seat and wants to refund me.....
 

Stealthflyer

Member
Joined
Jun 15, 2019
Messages
123
Virgin
Platinum
I got that message too. I tried both apps and the website on my mobile.
 

im.daniel

Member
Joined
Mar 3, 2010
Messages
299
It's been like that for a while hasn't it? I'm able to select a YX seat via the app, but unable to change after selection. Website works fine, and I'm able to change it there, just not the app ...
 

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