Velocity 30% Bonus From Amex Points Posting

[TtiGeR]

Update to the below: Just called Velocity and experienced the worst service I have received from any airline, when quired about the missing points I was told these are not awarded until after the promotion is finished, when I questioned this was told it is in her terms and conditions to which i responded that is incorrect and not what it states on the website, she didnt want to know about it and said amex have different terms and conditions, I then asked to speak to a superviser and she said that she was the superviser so i then asked to speak to her manger and she no you can send an email complaint, to which i did respond by saying that is pathetic and she shound not be in the position if that is how you treat your Platinum members (yes I know may have been a bit irate but she just would not take any notice) she then hung up. To me that is just down right unprofessional, the fact is she was wrong and refused me to speak to anyone else to resolve it. The whole attitude and tone was nothing like I have ever experienced. Can anyone help with a complaints number or is this just to hard for Virgin?

My points hit the Velocity account on the 6th still no second 15% bonus, contacted amex who advised they contacted Velocity who in turn said it was a one off glitch and the points should have posted but Amex was unable to rectify on my behalf with Velocity and I need to call them!!!! So much much for Centurion Service, not sure how Velocity knows my account is Premium but about to find out.

So similar (bad) experience.

I was calling in regards to SC earning when booking under the 2FOR1CC (Virgin [High] Flyer Card) promotion. *** (name masked) from Velocity told me that only one person can earn SC but both Reservation and Virgin Money told me both PAX can earn. When I asked to speak to a supervisor, she said that she's a supervisor. She even told me that she could not find Terms and Conditions because Virgin Money no longer offer '2 for 1 promotion'. I expressed my concerns and asked for a full refund for the booking just made. She then talked to her manager and said that her manager agreed to make an one-off exception for the booking so the second PAX can earn SC as well. She told me that the second PAX would need to give them a call to have the SC credited. I asked if I can make the call because the points & SCs are pooling to my account and he does not speak English. She told me that the 2nd PAX needs to sign an authorisation form which she would email to me. She promised me three times that she would definitely call me by COB regardless she found the T&C or not. In the end, I only received an email (not the promised phone call) confirming that both PAX can earn SCs under '2 for 1 promotion' without any apology for the confusion that caused to me earlier. I called Virgin Money later and was told that '2 for 1' is still the standard feature of the Flyer cards and what Velocity told me (that the promotion ended) was completely incorrect. It has now been two days and I'm still waiting for the authorisation form...

I was status matched Gold and has already 400+ SC (including 100SC to be credited from AMEX MR Premium 100K pts transfer) which is enough to maintain the status. I was seriously thinking about reaching Plat but have now been scared by their customer service.

 

[Fruitcake]

Wouldn't it have been easier to just add the other pax's Velocity number to the booking via the website?

 

[oz_mark]

I would have thought so too (and it's exactly how I have done it).

I have other issues with the 2FOR1 offer, like not offering me the Flexi option when it is only a small amount more than the Saver option. Bit of a shame you are stuck with what the GCC offers :evil:

 

[yo yo ma]

She promised me three times that she would definitely call me by COB regardless she found the T&C or not. In the end, I only received an email (not the promised phone call) confirming that both PAX can earn SCs under '2 for 1 promotion'...

An email is much better than a phone call as you have it in writing if the S/C did not post.

 

[TtiGeR]

Wouldn't it have been easier to just add the other pax's Velocity number to the booking via the website?

That's exactly what I did BUT she removed it. She warned me not to add it back because 'neither PAX would earn SC then' (which I still don't quite believe). I thought they didn't want to add the 2nd PAX purely to avoid another issue (i.e. reducing Flyer Card 2-FOR-1 entitlements from both PAX) which won't impact in this case because the 2nd PAX is not a Flyer card holder.

 

[TtiGeR]

An email is much better than a phone call as you have it in writing if the S/C did not post.

That's true but still different from my expectation as she promised 3 times that she would definitely give me a call.

 

[TtiGeR]

Apologise for being off-topic (distracted myself). In regards to the actual topic, I'm a Plat Charge holder and transfered 100,000 MR pts to Velocity on 22 Mar. The points were posted the next day with 15% bonus. Still waiting to see the other 15% bonus and the 100SC.

 

[nlagalle]

That's exactly what I did BUT she removed it. She warned me not to add it back because 'neither PAX would earn SC then' (which I still don't quite believe). I thought they didn't want to add the 2nd PAX purely to avoid another issue (i.e. reducing Flyer Card 2-FOR-1 entitlements from both PAX) which won't impact in this case because the 2nd PAX is not a Flyer card holder.

Really? I booked mine, then rang up VA who added in the FF number for my daughter no questions asked...

 

[nlagalle]

I would have thought so too (and it's exactly how I have done it).

I have other issues with the 2FOR1 offer, like not offering me the Flexi option when it is only a small amount more than the Saver option. Bit of a shame you are stuck with what the GCC offers :evil:

Really? when i called, they offered me whichever fare i wanted, saver flexi or J

 

[oz_mark]

Really? when i called, they offered me whichever fare i wanted, saver flexi or J

Nope, no offer. Just the price is xx_ (which actually happened to be the Flexi price I was seeing on screen. At the end was told it was a saver fare. When I did a search on the internet, the Saver price was the old Flexi price, and the Flexi price had jumped up).

P%@ssed off really, I would have paid the extra $50 or so had I known it was only a saver fare

 

[TtiGeR]

Really? I booked mine, then rang up VA who added in the FF number for my daughter no questions asked...

That's why I was really unhappy and asked to speak to a supervisor and she told me she is the supervisor.

 

[TtiGeR]

Just received my second 15% bonus today. Points were transferred on 22nd March.

 

[lovestotravel]

I transferred points on the 29th of March!

Points went in about 1 hour ago with the first 15% bonus, the other 15% should come next week

Also the 100SC's soon after

 

[nlagalle]

I transferred points on the 29th of March!

Points went in about 1 hour ago with the first 15% bonus, the other 15% should come next week

Also the 100SC's soon after

Im still waiting for the 100sc f

 

[lovestotravel]

4-6 weeks from the 31st of March according to the T&C's

I am happy to read that the 2 x 15% bonus has transferred correctly though so the SC's should work too in the first 2 weeks of May

 

[Cruiser Elite]

it says you will get the scs 4-6 weeks after promo ends
dont you read the t and cs??
its pretty easy to read.

Transferred 100K pts to Velocity on March 16 - 100K pts + 15% bonus appeared March 17 - remaining 15% bonus appeared March 23 - thanks VA.

 

[lovestotravel]

My 2nd 15% appeared a few days ago

Now just waiting for the 100SC

 

[bravoecho1]

I transferred points last month in a way that I thought would really test the system however I am pleased to say they passed the test.

I transferred 101,000 from my Plat Charge card and 245,999 from my Gold Business Charge Card and was thinking that the system may think they are both only eligble for the 15% bonus but logged in today to see the correct points have posted and now I am just waiting on the 100 SC's.

 

[lovestotravel]

Processed Date	Activity Date	Description	Status Credits	Velocity Points
Base	Bonus	Total
18 Apr 12	31 Mar 12	Amex Ascent Premium Status Credit Bonus	100	0	0	0

 

[djchuckles]

Yay - me too

Up to 650 now - Platinum is well within buy sights