VEDA Access offline?

[exceladdict]

On login:

The account you are attempting to access is currently locked. Please contact Customer Support at 138 332 for further assistance.

On calling 138 332:

"The number you have dialled is either not available in your area or not available from a mobile phone. Please check the number before dialling again."


Is anyone experiencing the same issue? 2.21pm WST 31/8/15.

 

[asterix]

Is anyone experiencing the same issue? 2.21pm WST 31/8/15.

I was able to logon fine just then. (4:45pm AEST 31/08/2015)

 

[exceladdict]

I was able to logon fine just then. (4:45pm AEST 31/08/2015)

Thanks for checking. I'm still getting rejected from the phone number and website. I have tried using a mobile broadband account to ensure the office i'm at isn't IP blocked, no positive result.

It's the fact I can't call via their contact number is confusing me.

 

[TomVexille]

Also able to log in

 

[exceladdict]

Also able to log in

Thank you also for checking. Still getting persistent messages and have checked to ensure I'm not geoblocked.

Calling the support line via a non-mobile just rings out.

Hopefully it will be back up soon...

 

[TomVexille]

Odd that you can't get through via phone...

 

[exceladdict]

Odd that you can't get through via phone...

Just to close this out, I finally got in touch with them via 1300 762 207 and let them know their other 13 number wasn't working. Account was then quickly reset and I am now able to log in find.