VA/Velocity Email Address for Issues or Complaints?

[robd]

I have a ticketing issue (retrospectively) that I need to have investigated and want to know if there is a direct email address that I can use? I don't want to use the contact page on the website because I want to keep a "sent" copy for my own records and want my email address registered. It has been suggested to me that Velocity may be a better contact option than VA?

 

[AaronBradford]

If you have status you can use [statuslevel]@velocityrewards.com.au.

 

[robd]

If you have status you can use [statuslevel]@velocityrewards.com.au.

Thank you....