Hi All,
Just took a flight from SIN-SYD and the check-in agent told me that the additional baggage allowance for VA Platinum is 15Kg and not 20Kg. She was able to let it go for this time but showed me an internal memo which mentioned that VA Gold & Platinum would only get 15Kg as additional baggage allowance.
Upon contacting the VA's Social Media team they said that the allowance is 20Kg but later retracted stating that they are in the progress of updating their website and the baggage allowance is 15Kg only.
Seems like yet another enhancement to their program.
Cheers
Just took a flight from SIN-SYD and the check-in agent told me that the additional baggage allowance for VA Platinum is 15Kg and not 20Kg. She was able to let it go for this time but showed me an internal memo which mentioned that VA Gold & Platinum would only get 15Kg as additional baggage allowance.
Upon contacting the VA's Social Media team they said that the allowance is 20Kg but later retracted stating that they are in the progress of updating their website and the baggage allowance is 15Kg only.
Seems like yet another enhancement to their program.
Cheers