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Using upgrade credits

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rormad

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I have 3 upgrade credits which expire in September. Must these be used for flights before this date or do they just have to be booked before this date?
I'd like to use them on an international flight in October but if not then what are the chances of an upgrade on a Perth flight? Buckleys is my guess.
 

QF WP

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rormad, refer to here. So long as they are used before they expire (ie. taken out of your account and applied to an upgradable flight) you are OK.

From Perth to where?? You have a Zone 3 availability, so check your flight miles and find which zone it falls into. What is your FF status?? That will also destermine "buckleys or better".
 

rormad

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Thanks for the info. Sorry I am so Sydnocentric I assumed everyone would know that's where I am flying from. Sydney/BNE/Mel to Perth is the only worthwhile upgrade within Australia. I am a Gold FF, Sapphire OW so I might have a chance??? Lucky to retain my status this year as my new company has a Virgin fetish.
 

QF WP

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Ah, no, we didn't...that's why I put in my "location" into the profile. Sydney isn't the centre of Australia....Ayers Rock is! :D

No, I'd add CNS/SYD or CNS/MEL (either direct or via BNE), MEL/DRW...I actually used to use my points for any flight over 2 hours. Now post 1/7, I think I'll be hoarding them again....

Yes, you're in the line nearing the top....CL, VIP/CIP's, QF WP's/OW Emerald then SG/OW Sapphire... :wink:
 

redrat

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Lindsay Wilson said:
...I actually used to use my points for any flight over 2 hours. Now post 1/7, I think I'll be hoarding them again....
Lindsay, you've got it in one. I used my UC's for MEL-BNE or similar type flights but with the onset of the latest changes and my company (based in USA) preferences for coach travel I'll be using them for the INT upgrades or MEL-PER type trips instead.
 
S

shillard

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Lindsay Wilson said:
I actually used to use my points for any flight over 2 hours. Now post 1/7, I think I'll be hoarding them again....
Could be worthwhile - you need to move out of a capital city/ international hub, Lindsay. :)

Was doing some filing on the weekend, and since QF switched to the new "status credits" over the old "tier credits", my NTL-SYD sectors have earned me nearly 2,000 status credits - that's 7 upgrade credits to put to good use on the way to PER, AKL, CHC, etc...
 

QF WP

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Could be worthwhile - you need to move out of a capital city/ international hub, Lindsay. :)
Not a chance Shillard :D ... I love BNE as it is and will never be transferred or seconded to anywhere (thanks to working in a family business). Although I agree that I am spoiled living in (somewhat of a) hub. Still. NTL isn't far from the biggest hub in Australia...SYD


Was doing some filing on the weekend, and since QF switched to the new "status credits" over the old "tier credits", my NTL-SYD sectors have earned me nearly 2,000 status credits - that's 7 upgrade credits to put to good use on the way to PER, AKL, CHC, etc...
Definitely would put the wood up ozstamps that comment :wink: - now unfortunately it's not really the same value anymore....
 

rormad

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it worked

Called QFF a day before flying and they said no availability but try in QClub at airport. Well lo and behold they had seats. Lucky it was a 747-400 to Perth. A good flight and my travelling colleague got pseudo-upgraded to "Almost Business" - don't know what you call it but it's the big seats but without the service. Anyway I didn't feel so bad about ditching him for upstairs.
Funny thing though - I checked the website and they've charged me 2 credits but given me no points for the flight. That can't be right.
 

redrat

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Re: it worked

rormad said:
....
Funny thing though - I checked the website and they've charged me 2 credits but given me no points for the flight. That can't be right.
Rormad, you're correct. It isn't right.
In fact you should get points & credits for the flight, unless it was a rewards flight in the first place.
 

rormad

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missing points

No it was definitely paid for. What's currently best practice for claiming missing points? I know they (QFF) avoid email like the plague. I used to fax copies of boarding passes or hotel bills to the Melbourne number and that always worked. Wondering if there is a better way?
 

straitman

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As I mentioned somewhere else, I've only had this problem once and then it was a simple email to Qantas with ALL the details and it was fixed within about 24 hours. They even got back to me to confirm that all was OK.
I'm quoting myself here :idea:

I'd certainly start this way as this is surely the easiest approach initially :!:
 

straitman

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So what email address do you use?
I thought that would be easy, however it's just taken me about 10 mins to find :oops:

I went into the Qantas web site and eventually found an online page for addressing queries. Its address is http://www.qantas.com.au/needhelp/dyn/feedbackform?ff

Good luck :!: I must have just been lucky in stumbling across it easily last time.
 

rormad

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ta

Thanks for the tip on the email address, Bill. They got back to me today and credited the points as an adjustment. It's obviously the best choice for missing flight points, however for missing points from hotel stays I guess it's still fax or post.
 

icemann

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Fax usually works for me, and they usually credit points really quickly, even before the hotel has credited them themselves in some cases (where you can double dip).

A guest receipt is usually enough.
 
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