I have a USDM ticket from Aus to Europe in September. In their continual timing change, MH has changed the MEL-KUL flight so much that I will miss the connecting MH flight (KUL-HKG). Now the KUL-HKG flight has disappeared from the ticket altogether! :-(
I called MH number in Australia, but was told the issuing airline should look after this. I am on hold with AA number in Australia, and they are baffled why the KUL-HKG leg has disappeared from the ticket.
Any idea how to proceed? I believe MH should create award space in alternative flights, and then AA re-issue the ticket (that is what used to happen with USDM and Thai, when they were still part of *A). But MH seem to think it is entirely AA's problem now. And MH has only one contact number nationally (with Thai, one could try different offices in difference capitals). Any ideas?