Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Upgrade using points

knagelli

Active Member
Joined
Jul 26, 2019
Messages
587
Points
270
Qantas
Bronze
Virgin
Platinum
I have an upcoming booking from MEL - CNS and return. The fare class booked was elevate . When I logon to Velocity portal and try to bid for upgrade using points , it says my booking is not eligible for points upgrade.

As it is a domestic flight , not sure why my booking is not eligible for upgrade.

Did anyone have the same issue.
 

flyingjabiru

Junior Member
Joined
Jul 29, 2011
Messages
15
Points
50
I have had this show up and from memory when I have called velocity they have been able to do it when a reward flight was available.
 
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

Recommended by the Australian Frequent Flyer

empiretraveller

Junior Member
Joined
Sep 29, 2013
Messages
38
Points
5
Can verify that calling them, you can often upgrade if there is availability. I have had this same "Booking Ineligible" error for about 12 months now. I basically have to call Virgin each and every time I want to use points to upgrade. Really bad user experience and can't seem to pinpoint why this is an issue.
 

Community Statistics

Threads
86,884
Messages
2,115,600
Members
54,134
Latest member
Goodo
Top