Unused Points Club vouchers disappear upon requalification?

[muj]

I received the PC requalification email from Qantas earlier this month, and the notification that my wine and hotel vouchers had been issued shortly after. I'd been planning on using the vouchers from last year so imagine my surprise when upon checking my account they were no longer there. Instead of seeing 4 vouchers (2 from last year + 2 from this year), I'm only seeing 2. It almost looks as if they'd just updated the expiration of last year's vouchers instead of issuing new vouchers. Last year's vouchers were marked to expire in a month, so it's not as if they were removed because they're no longer valid. It's entirely possible I've simply forgotten about using the vouchers, I did place a few wine orders last year after all, but I'm 100% certain I didn't use the hotel voucher and that one's gone too.

Is this expected, has this happened to anyone else? Maybe there's something in the Ts and Cs about forfeiting unused vouchers upon retaining PC even if it's not expired, but it doesn't seem right to me that they can just tack an extra year to an existing vouchers' expiry and say that's equvalent to receiving a voucher as described in their marketing.

 

[defurax]

If the expiry of your vouchers from last year is February 2026, why don't you just search for the original email with the voucher codes? They should still be valid.

 

[Dmac59]

Vouchers are valid for 12 months.
Disclaimer: # Points Club members will receive two Complimentary Lounge Invitations. Complimentary Lounge Invitations will be issued in full within two weeks of qualifying for Points Club and will be available via the Complimentary Invitations Portal. Invitations are valid for 12 months from the date of issue. If a member requalifies for Points Club, new invitations will be issued in full within two weeks of their next Membership Year.
Disclaimer: ^^ Points Club members will receive a $50 Qantas Hotels and Holidays voucher. Points Club Plus members will receive a $100 Qantas Hotels and Holidays voucher. The voucher will be issued to My Account within 21 days of qualifying for Points Club or Points Club Plus. The voucher is valid for 12 months from the date of issue. If a member requalifies for Points Club or Points Club Plus, a new voucher will be issued within 21 days of their next Membership Year.