United Airlines Mileage Plus

[ozcolin]

I have been a member of Mileage Plus for 11years now, and over that time I have mostly been silver and gold status. Due to relocation to Australia, my status has dropped.

I have written to the only address I could find in Australia for Mileage Plus, but I have receved no reply or even acknowledgement. I would like to take this further, who do I complain to, how can I find a postal address for the US, it all seems to be electronically. I have recently had another unsatisfactory experience with United, so would like to followup on my complain, but I cannot see an escalation medium, I want to create waves... please help!

 

[serfty]

Welcome to AFF ozcolin.

Have you tried the contacts on this page:

United Airlines - Customer service

 

[ozcolin]

Thanks...yes I used this one for Australia but I didn't get any respoinse so I need to escalate this the US as this is where it's administered from...

 

[odysseus]

Can't help with United, but had similar issues with other US companies. Had to resort to good ol' snail mail to their US head office.

 

[ozcolin]

Thanks again, can someone give me that address. I tried logging into the US site, and it all seemed to be email based, and couldn't find an actual postal address...

 

[NYCguy]

Go have a look at the United forum on flyertalk.com.