So I am nearing the expiry date of my gold membership with velocity. To combat this I booked flights for my husband and I to Honolulu from Brisbane. When I called to add my velocity membership number, I was advised that I was on O class which isn't eligible.
I have made several calls to Hawaiian and Velocity and neither will help me. Hawaiian literally put in writing that the fare class was 'system generated' so when you book, it's purely chance as to whether or not you get on an eligible fare class. I have massive issues with this.
Has anyone been able to over come this?
I have made several calls to Hawaiian and Velocity and neither will help me. Hawaiian literally put in writing that the fare class was 'system generated' so when you book, it's purely chance as to whether or not you get on an eligible fare class. I have massive issues with this.
Has anyone been able to over come this?