Unable to Access Qantas Club Pricing Even Though I am a Paid Gold Member

[Frodosmum]

I have the same issue @admin
I am a gold member and my code only works for the 1 year membership not the 2 (even though requested) - and sent many emails to support and the contact us email.
Hopefully some resolution on here ? It hasnt been a good start to my first paid sign up, hope all is well behind the scenes.
Good luck all.

 

[admin]

Hi all,

We've contacted Qantas as to why the code only works for 1 year memberships and not 2, although we're yet to get a response back. Will update you as soon as we get some information back.

Thanks for your patience and support of AFF

 

[Frodosmum]

Hi all,

We've contacted Qantas as to why the code only works for 1 year memberships and not 2, although we're yet to get a response back. Will update you as soon as we get some information back.

Thanks for your patience and support of AFF

Thanks for the quick reply @admin

 

[wolfie mcrobbie]

Have been a member of AFF for 2 years, and used the discount to purchase 2yr Qantas Club membership in 2024. Its renewal time, so again applied for my 2 yr discount code, and once received, applied it to my Qantas club renewal. It has defaulted to only being a discount for one year, with no ability for the code to be applied for a 2 yr renewal. Have rung Qantas, who told me the only way they can apply a code is through a corporate discount, and that they have no knowledge of AFF codes. (What is that? I don’t know of that website. It’s not in our system.)
Anyone have a similar problem? Am I doing something incorrectly? Any help greatly appreciated

 

[admin]

Have been a member of AFF for 2 years, and used the discount to purchase 2yr Qantas Club membership in 2024. Its renewal time, so again applied for my 2 yr discount code, and once received, applied it to my Qantas club renewal. It has defaulted to only being a discount for one year, with no ability for the code to be applied for a 2 yr renewal. Have rung Qantas, who told me the only way they can apply a code is through a corporate discount, and that they have no knowledge of AFF codes. (What is that? I don’t know of that website. It’s not in our system.)
Anyone have a similar problem? Am I doing something incorrectly? Any help greatly appreciated

Hi Wolfie,

Just as above - we unfortunately aren't sure why the 2 year discount isn't working. We've reached out to Qantas to clarify from our end, although we're still waiting for a response.

Will update everyone as soon as we hear back

 

[wolfie mcrobbie]

Thanks so much @admin . Person I spoke to at Qantas didn’t seem to have any knowledge of what AFF was though, and although he eventually conceded there was something in the system about it, wasn’t able to apply a code, unless it was from a corporate discount, so couldn’t help me at all.