Unable to Access Qantas Club Pricing Even Though I am a Paid Gold Member

[Beth]

iis anyone else having this issue.
UNABLE TO ACCESS in the AFF portal the QANTAS CLUB PRICING EVEN THOUGH I HAVE PAID GOLD MEMBER
I have sent proof of payment to AFF custgomer support but not getting response - flying within 48 hours and qantas club membership has expired - did not receive reminder email.

 

[moa999]

@admin

 

[Beth]

My AFF membership is financial - I paid this in December 2025. Therefore I dont want to register and pay my AFF subscription AGAIN - I have already paid for gold membership.
I just need access to QANTAS code to renew the QANTAS membership.

@admin

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My AFF membership is financial - I paid this in December 2025. Therefore I dont want to register and pay my AFF subscription AGAIN - I have already paid for gold membership.
I just need access to QANTAS code to renew the QANTAS membership.

 

[RooFlyer]

@Beth Admin will be in touch to sort this.

 

[admin]

Thanks all - @Beth have sent you a DM

 

[Freq Flier 2013]

Looks like there a few post like this with admin not replying to emails. Is this typical?

 

[RooFlyer]

Looks like there a few post like this with admin not replying to emails. Is this typical?

This has happened a few times with AFF’s new payment system and the best way to contact them is through tagging admin such as happened here (although a newbie of course will not know that).

 

[Beth]

Thanks all - @Beth have sent you a DM

Hello Admin - now have access to "request qantas discount" - completed questions as required - but waiting on response from AFF - to my email at 7.57am this morning. thanks BG

 

[Beth]

Tried via app on phone, and computer. Then rang Qantas and they are not going to apply discount.

Where can I get help from AFF?

I have same issue.

 

[Teri01]

I’m experiencing the same issue, the admin reached out via DM initially but hasn’t responded since. Quite disappointing.

 

[VPS]

@admin - some people still having issues

 

[Teri01]

@admin - Still waiting for an update....

 

[Jodes6613]

Hi all, newbie and just looking to join Ff to utilise the QC discount code so keen to understand if it actually works…seems to be a few issues with it..?

 

[Dmac59]

Hi all, newbie and just looking to join Ff to utilise the QC discount code so keen to understand if it actually works…seems to be a few issues with it..?

Yes it does work @Jodes6613
Once you’ve joined and paid for a AFF Gold or Platinum membership you will be able to request a QC Discount Code via the Member Benefits page.

 

[Aussie Swagger]

Hi. I am having the same issue renewing my Qantas Club membership and am now without memberships 36hrs before flying!!! I filled out the 'form' in Feb and received a code. Wasted a fair bit of time on the phone to Qantas after it didn't work; then waited for a response from AFF followed by another round of discussion with Qantas as I was told that I needed to 'disconnect' my Qantas club membership from a prior corporate account before it would work........the code still didn't work. I then emailed AFF and waited a while after which I received a corporate code number and apology. I rang Qantas this morning and was told that the corporate code needed to be associated with my FF account by the administrator of the corporate scheme! Despite my protestations and offers to send the emails from AFF they were no help; I also tried the Qantas corporate line and got the same response. I have emailed AFF marked ***Urgent*** this am / 12 hrs ago but have not received a response. This has been an incredibly frustrating process and certainly not worth spending money of AFF to join a corporate scheme unless it is made to work smoothly

 

[Beth]

Hi. I am having the same issue renewing my Qantas Club membership and am now without memberships 36hrs before flying!!! I filled out the 'form' in Feb and received a code. Wasted a fair bit of time on the phone to Qantas after it didn't work; then waited for a response from AFF followed by another round of discussion with Qantas as I was told that I needed to 'disconnect' my Qantas club membership from a prior corporate account before it would work........the code still didn't work. I then emailed AFF and waited a while after which I received a corporate code number and apology. I rang Qantas this morning and was told that the corporate code needed to be associated with my FF account by the administrator of the corporate scheme! Despite my protestations and offers to send the emails from AFF they were no help; I also tried the Qantas corporate line and got the same response. I have emailed AFF marked ***Urgent*** this am / 12 hrs ago but have not received a response. This has been an incredibly frustrating process and certainly not worth spending money of AFF to join a corporate scheme unless it is made to work smoothly

I have the exact same issue. With no assistance w en though paid member of AFF. VERY DISAPPOINTED

 

[Dmac59]

@admin - some Gold members above still having issues