I've had some big issues with TripIt lately that culminated in one almighty ****-up last week.
First, on multiple occasions TripIt fails to import Hyatt booking rates out of the Hyatt confirmation emails. I reported this late last year and got an email back saying perhaps Hyatt had changed their format and TripIt would look into it. But it's happened multiple times since.
Second, I went through a stage for a few weeks where I received a whole heap of multiple entries for everything from hotel stays to directions.
Three, I've recently had all sorts of anomalies with layover information. Some connections showed no layover information when connecting to another flight while others displayed wrong information. I contacted TripIt's support and was told that the industry standard is layovers over four hour are treated as stops rather than connections. Yet I provided screenshots of multiple connections of less than four hours, on the same PNR, where no connection information was showing. Then I had this whopper, a layover of some 251 hours:
Four, I tried to manually update flight information after a massive AA round of schedule changes. However, TripIt didn't have their flights or flight numbers updated. So, for example my new flight number might have been AA123 from DEN-ORD but TripIt had it as JFK-SEA. I again contacted support and was told that all I needed to do with revised schedule changes was forward the email to TripIt and it would automatically update, provided the PNR was the same. I tried that and duplicated every damn flight rather than updated them. I contacted support again and got the run around. But the biggest failure came when TripIt tried to rectify their mistake. Someone at their end deleted the duplicate but in doing so deleting my
extremely extensive, call-by-call notes for the four flight reservation. Notes like "2 Feb, call to AA Australia, Regina, changed from ADL-xBNE-HKG to ADL-HKG, additional taxes AUD14, charged to MC". I am meticulous with my notes and now they're all gone. TripIt tells me they have no backup, nothing. Lost forever.
If I could find a suitable alternative, one that displays Amadeus and Sabre information and provides alerts (gate updates, connection information etc.) I would jump at it.