TravelPass with DSC offer (No Longer Offerred)

Horatio

Junior Member
Joined
Feb 8, 2009
Posts
43
Thanks to those who have posted their experiences with getting a travel pass. I rang QFF last week to try and get one for a mid-October NZ trip we had booked. After checking eligibility, the super helpful operator said that was no problem and that DSCs was one of my three options.

We had previously planned another NZ trip for the middle of this month, which was of course cancelled by Qantas given current circumstances. That had automatically been made into a voucher, but she said she could convert this to a travel pass, also with DSCs. So that has given us almost $6,000 in the two passes, all with DSCs.

The process was painless. Waited a minute or so on hold, then the travel passes took perhaps 10 minutes out of a longer phone call working out the history behind a couple of other vouchers. I apologised for how much time I was chewing up, but was told the lines were really quiet.

The confirmation emails arrived while we were still talking, and the passes in less than 2 business days. Overall, a pretty good outcome.

Horatio
 

Redgie

Newbie
Joined
Nov 24, 2019
Posts
3
Award booking - 4 weeks - testing to see if Points Club members get DSC when paying taxes
Normal booking - last week

Yes, I know it can take a while to post... but the wait is killing me!
@aus_flyer did you ever receive the DSC on your award booking? Certainly considering testing this out soon! Would love to hear if it came through.
 

aus_flyer

Established Member
Joined
Feb 15, 2005
Posts
1,634
@aus_flyer did you ever receive the DSC on your award booking? Certainly considering testing this out soon! Would love to hear if it came through.
Required a lot of chasing. Answer is yes. But not sure I'll bother trying again. Will just wait for a normal DSC promotion.
 

Mqrko

Intern
Joined
Jan 9, 2016
Posts
82
Has anybody used their DSC TravelPass and pay the remaining balance with another TravelPass with +10% credit?
 
Joined
May 6, 2018
Posts
6
Has anyone used one of these lately? How long did DSC take?
Hi.

I used a DSC voucher back in late May this year (I am in Sydney so haven't been able to fly anywhere since due to lockdown 😖).

The 2x SCs did not automatically come through by 12 weeks after the flight, so I had to call QFF and ask for them to manually intervene.
They said that sometimes the system misses doing the SCs and it took another 2-3 weeks for the additional SCs to come through.

Hope this helps.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Posts
44,228
Qantas
Platinum
Virgin
Platinum
Has anyone used one of these lately? How long did DSC take?
The 2x SCs did not automatically come through by 12 weeks after the flight, so I had to call QFF and ask for them to manually intervene.
They said that sometimes the system misses doing the SCs and it took another 2-3 weeks for the additional SCs to come through.
Are there any further experiences with how long DSC take to post?

I flew a week ago using a DSC travel pass; the standard SC's have posted but not the additional.

On another note, a March flight to NZ was cancelled overnight (it has been zeroed out in all fare bucket for some weeks) and an email arrived giving me a flight credit. I will be calling for another of these DSC travel passes.
 

Isolar

Intern
Joined
Apr 14, 2016
Posts
82
Are there any further experiences with how long DSC take to post?

I flew a 7 days ago using a DSC travel pass; the standard SC's have posted but not the additional.

On another note, a March flight to NZ was cancelled overnight (it has been zeroed out in all fare bucket for some weeks) and an email arrived giving me a flight credit. I will be calling for another of these DSC travel passes.

You may be out of luck with getting a DSC Travel Pass. I tried in late November for a cancelled flight only to be told that it was a limited trial promotion that had finished the week before.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Posts
44,228
Qantas
Platinum
Virgin
Platinum
You may be out of luck with getting a DSC Travel Pass. I tried in late November for a cancelled flight only to be told that it was a limited trial promotion that had finished the week before.
Yes, that appears to be the case for newer requests¹. But I still have a TravelPass from in July when I was able to opt in.

¹ As I was so informed this morning when I asked for one after a flight credit was generated for a cancelled flight overnight.
 
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Mattg

Enthusiast
Joined
Aug 21, 2011
Posts
11,746
Qantas
Gold
Virgin
Gold
Is the phone service worse than last year ?
I just called for a refund but the person I had over the phone couldn't make a sentence in English... It was one or two words only...

I have certainly noticed a decline in the call centre service lately.

I called up this morning to make an award booking, and the agent asked me "what's your PNR?". I explained that I wanted to make a new booking, so didn't already have a PNR, and she put me on hold without even asking what flight I wanted to book.
 

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